Homeownership Housing Counselor

Parkview Services; Washington (District of Columbia); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Tools provided

Vision insurance

ORCA card

Job summary

Parkview Services in Washington state seeks a HUD Certified Homeownership Housing Counselor to guide clients toward stable housing. You’ll support 40–60 clients per month with personalized counseling and action plans.

Role includes confidential record-keeping in Salesforce, foreclosure prevention, and coordinating homebuyer education programs with instructors and partners. A compassionate, detail-oriented professional will excel here.

Qualifications

• Experience guiding clients through mortgage processes and foreclosure prevention.
• Ability to analyze budgets and financial data for action plans.
• Strong client communication with empathy and professionalism.
• Experience coordinating with mortgage servicers and agencies.
• Capability to maintain confidential client records.

Responsibilities

• Respond to new client inquiries via phone and email.
• Provide individualized counseling and develop tailored action plans.
• Maintain accurate records in Salesforce and ensure confidentiality.
• Support Homebuyer Education Classes—manage registration and materials.
• Stay current with housing counseling certifications through training.

Skills

Mortgage origination

Lending

Foreclosure processes

Analytical skills

Empathy

Organization

Stakeholder management

Education

Bachelor's degree

HUD-Certified Housing Counselor

Tools

Salesforce

Microsoft Office

Adobe / DocuSign

Job description

Role Overview

As a HUD Certified Homeownership Housing Counselor, you'll be a trusted guide and advocate for individuals and families navigating the path to stable housing. From foreclosure prevention to first‑time homebuyer education, you’ll support 40–60 clients per month with compassion, integrity, and attention to detail. Your work will empower clients to build stronger financial futures through personalized counseling and action plans.

About Parkview Services

At Parkview Services, we’re committed to creating inclusive housing solutions that foster stability, opportunity, and a sense of community. Based in Lynnwood, Washington, we’re a non‑profit organization working statewide to prevent foreclosure, guide first‑time homebuyers, and support people with developmental disabilities through homeownership and financial education.

Location: 4720 200th St SW, Ste 200, Lynnwood, WA 98036

Schedule: Full-time | Monday–Friday, 8:00 AM–4:30 PM

Key Responsibilities

• Respond to new client inquiries via phone and email


• Provide individualized counseling and develop tailored action plans


• Maintain accurate records in Salesforce and ensure confidentiality


• Support Homebuyer Education Classes—manage registration, coordinate instructors, prepare materials, and distribute completion certificates


• Stay current with housing counseling certifications through regular training and meetings

What You Bring

• Knowledge of mortgage origination, lending, and foreclosure processes


• Strong analytical skills—able to review budgets and interpret financial data


• Empathy and professionalism in all client communication


• Comfort working with diverse stakeholders: mortgage servicers, legal reps, loan officers, mediators, and agencies


• Excellent organizational skills, self-direction, and the ability to balance high case volumes

Technical Skills

• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams, SharePoint)


• Familiarity with Adobe, DocuSign, and Salesforce (or similar CRM platforms)

Preferred Qualifications

• 3+ years of experience as a Homeownership Housing Counselor


• 1+ year of experience in mortgage default mediation


• HUD-Certified Housing Counselor


• Bachelor's degree


• Bilingual

Benefits

• 401(k)


• 401(k) matching


• Dental insurance


• Flexible spending account
  
• Health insurance


• Health savings account


• Life insurance


• Paid time off


• Tools provided


• Vision insurance


• ORCA card

Parkview Services is an Equal Opportunity Employer and believes diversity is about recognizing, respecting, and valuing differences based on ethnicity, gender, color, age, race, religion, disability, national origin, and sexual orientation. It also includes an infinite range of individual unique characteristics and experiences, such as communication style, career path, life experience, educational background, geographic location, income level, marital status, military experience, parental status, and other variables that influence personal perspectives.