Homeownership Coordinator

Habitat For Humanity Of Greater Orlando Inc; Orlando (FL); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid holidays

Flexible PTO

Telecommuting options

Retirement plan with employer match

Job summary

Habitat for Humanity of Greater Orlando Inc in Orlando, FL seeks a Homeownership Coordinator to provide administrative and operational support for the Homeownership Program from intake to closing. You will coordinate with buyers, lenders, title companies, and internal teams to ensure accurate documentation, timely processing, and audit-ready records.

The role requires strong organization, attention to detail, excellent communication, and the ability to manage multiple files and deadlines in a

Qualifications

• High school diploma or equivalent required.
• ],
• job_responsibilities_description they must be present but can't include extra...
• job_responsibilities_description:[

Responsibilities

• Provide administrative and operational support to Homeownership clients through the application process from intake through closing or final disposition.

Skills

Administrative support

Customer service

Data entry

Microsoft Office

Communication

Education

High school diploma or equivalent

Tools

Path LO

Salesforce

Microsoft Planner

Microsoft Office

Job description

Full Time Clerical Orlando, FL, US

Mission

Seeking to put God’s love into action, Habitat for Humanitybrings people together to build homes, communities, and hope.

Compensation

Starting at $24.00 per hour based on experience

• Health insurance, Gravie ICHRA – Starting employer contribution at $600
• Benefit options paid 100% for employee only
  • Short-term disability
  • Long-term disability
  • Life insurance 1x salary up to $125,000
• Voluntary - dental, vision, supplemental life, hospitalization, critical illness, and accident coverage.
• Retirement plan with match up to 5% first of the month after 30 days
• Paid Holidays – 12 per year
• Flexible paid time off
• Telecommuting options
• Book club and engagement activities
• Wellness initiatives
• Public Service Loan Forgiveness Eligible Employer

Classification

Non-exempt

Reports to

Homeownership Manager

Summary/Objective

The Homeownership Coordinator provides essential administrative and operational support to the Homeownership Program and the Homeownership Officer by working with clients through the homeownership application process from intake through closing or final disposition. This role coordinates with buyers, lenders, title companies, insurance providers, appraisers, down payment assistance (DPA) providers, and internal teams to ensure accurate documentation, timely processing, and compliance with program requirements. The Homeownership Coordinator maintains organized, complete, and audit-ready records, tracks application statuses, prepares correspondence, and helps facilitate a smooth and positive buyer experience. This position plays a key role in supporting ongoing homeownership services by assisting with post-closing communication, mentorship coordination, and resource distribution throughout the homeowner’s journey.

Essential Functions

• Provide administrative and operational support to the Homeownership Clients throughout the homeownership application process from intake through closing or final disposition.
• Process, route, and track incoming mail, documents, and correspondence related to homeownership applications from clients, lenders, down payment assistance providers, insurance companies, title companies, and other partners to ensure timely processing.
• Process loan application intake, file setup, review for completeness, and preparation of loan files for review by the Homeownership Officer.
• Monitor application deadlines and proactively follow up with clients regarding required documentation or next steps to keep files moving forward.
• Prepare and submit down payment assistance (DPA) applications in a timely manner to keep targeted closing dates on track.
• Conduct loan processing functions, including calculating income, debt-to-income ratios, and documenting preliminary qualifying metrics as directed.
• Order and track third-party services such as appraisals, surveys, verification of employment (VOE), insurance, and related requirements.
• Maintain accurate, complete, and audit-ready applicant and homeowner records in organizational databases and file systems.
• Prepare, organize, and distribute documentation, notices, and correspondence related to applications, closings, and post-closing services in compliance with lending and regulatory requirements.
• Communicate professionally with buyers, lenders, DPA providers, title companies, appraisers, insurance companies, and internal staff to support timely resolution of applications, document all communications appropriately.
• Respond to phone calls, emails, and mail within 48 business hours, providing courteous and accurate customer service.
• Answer inquiries regarding program guidelines and application processes, while appropriately referring qualification determinations to the Homeownership Officer.
• Support the closing process by coordinating documentation, tracking required items, scheduling meetings, and ensuring information is available for reporting and finance purposes.
• Provide administrative and logistical support for Homebuyer Orientations, including scheduling, setup, materials preparation, registration, and follow-up communication.
• Coordinate sweat equity tracking and documentation for approved homebuyers, ensuring participants remain informed and compliant with program requirements and Habitat U classes.
• Assist with post-closing homeowner communications, mentorship coordination, and distribution of internal and external resources.
• Collaborate with Housing Counseling, Education, and other internal teams to track buyer progress, readiness milestones, and program compliance.
• Assist other departments as needed to support organizational operations and customer service goals.
• Other duties as assigned.
• Strong organizational and time-management skills with the ability to manage multiple files and deadlines simultaneously
• High attention to detail and accuracy in data entry and document management
• Excellent written and verbal communication skills
• Customer service-oriented mindset with professionalism and empathy
• Ability to maintain confidentiality and handle sensitive client information
• Proficiency with databases, spreadsheets, document management systems, and standard office software
• Ability to follow established procedures and adapt to changing priorities
• Experience in administrative support, housing programs, nonprofit, lending, or real estate environments preferred
• Ability to work collaboratively with internal teams and external partners
• Ability to work directly with people from diverse racial, ethnic, and socioeconomic backgrounds
• Proficient in Microsoft Office Suite
• Ability to learn Loan Origination software (Path)
• Ability to learn Project Management software (Microsoft Planner)
• Ability to learn Salesforce

Supervisory Responsibility

This position has no supervisory responsibility.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands, reach with hands/arms, listen, and communicate. The employee must be capable of lifting and/or moving up to 20 pounds on a as needed basis and will occasionally be required to stand and walk for extended periods of time consistent with a typical office environment.

Position Type/Expected Hours of Work

This is a full-time, hourly position and the office hours of operation are Monday through Friday, 9 a.m. to 5 p.m. Some early mornings, evenings, and weekends may be required.

Travel

Travel, if any, is primarily local during business hours and mileage is reimbursed.

Required/Preferred Education and Experience

• High school diploma or equivalent required.
• Minimum of two (2) to three (3) years of administrative support, customer service, loan processing, nonprofit program support, real estate, housing, or related experience.
• Experience managing documents, tracking deadlines, maintaining files, and supporting multiple projects or clients at one time.
• Experience in affordable housing, nonprofit programs, mortgage lending, loan processing, real estate, title, insurance, or housing counseling preferred.
• Experience supporting homebuyer applications, loan files, down payment assistance applications, closings, or compliance documentation preferred.
• Familiarity with income calculations, debt-to-income ratios, applicant documentation, or lending-related file requirements preferred.
• Experience using loan origination software, Salesforce, Microsoft Planner, or similar database/project management systems preferred.
• Must obtain Anti-Money Laundering certificate within the first 90 days and maintain annually: training provided by Habitat.
• Must obtain Safeguarding certificate within the first 90 days and maintain annually: training provided by Habitat.
• Must obtain Qualified Loan Originator certificate within first 90 days and maintain annually; training provided by Habitat (requires credit check).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.