Homeless Services Specialist

Donnelly-Boland and Associates; Pittsburgh (Allegheny County); On-site; USD 46,800 - 57,200; Full time

Benefits offered by this job

18 days of PTO annually

5 Sick Days (starting July 1, 2026)

Medical Insurance

Dental Insurance

Vision Insurance

Matching 401k

Job summary

Donnelly-Boland and Associates is seeking a Homeless Services Specialist based in Pittsburgh, Pennsylvania. The role requires supporting shelter operations and assisting individuals experiencing homelessness. Ideal candidates will have experience in a similar role and the capacity to handle physical demands of the job.

The position offers a salary of $52,000 annually, alongside health benefits and paid time off. The work schedule includes evening and overnight shifts, ensuring the shelter remains operational seven days a week.

Qualifications

• Previous experience working in a shelter or related experience preferred.
• Ability to follow and implement requests with little supervision.
• Build effective relationships to achieve work-related goals.

Responsibilities

• Support the operation of the shelter site.
• Assist with shelter intake processes including data entry.
• Serve and distribute food to shelter guests.

Skills

Shelter experience

Ability to lift 50 pounds

Sensitivity to diversity inclusiveness

Job description

Homeless Services Specialist

Who We Are

Donnelly-Boland and Associates is a woman-owned CPA and management consulting firm that helps small businesses, startups, not-for-profit companies, and government agencies run a wide range of back-office operations. Founded in 1992 by Fay K. Boland, we have grown from 1 to over 100 highly trained employees through our dedication to our clients, our principles of operational excellence, and our commitment to continuous improvement. Whether our clients run a leading-edge technology company, a coffee shop, a large non‑profit, or a government agency, they depend on our strategic expertise and our flawless tactical execution to keep their back office running smoothly.

Our Mission

Our mission is to be recognized as the premier partner for a comprehensive suite of back‑office services while maintaining a culture that emphasizes family, innovation, and inclusivity.

Who You Are

Youare an organized individual that wants to help their community while follow policies and procedures.

Purpose

The purpose of this position is to support the operation of the shelter site and support to people experiencing homelessness who are utilizing the shelter service.

Responsibilities

Support the operation of the shelter site and to help meet the needs of persons experiencing homelessness who are staying at the shelter.

This position is responsible for the tasks involved in operating the shelter site, including:

• Setting up and breaking down the shelter site daily, including placement of mats/cots, cleaning of mats/cots, moving and inventorying shelter supplies, etc.


• Assisting with the shelter intake processes, including data collection and data entry into the County’s Homeless Management Information System (HMIS)


• Assisting with the coordination of transportation services to and/or from the shelter site.


• Serving and distributing food to shelter guests


• Supporting the Shelter Site Lead, Shelter Director and relevant partners in shelter guest de‑escalation and other client engagement efforts, as needed.


• Along with the Shelter Site Lead and Shelter Director, working to creating a welcome environment for all shelter guests.

Qualifications

• Previous experience working in a Shelter or relative experience preferred.

Ability to

• Follow and implement requests received from supervisor with little or no supervision.


• Adapt to change, negotiate compromise and tolerate ambiguity.


• Build effective relationships with others who can help with work related goals.


• Be sensitive in human interactions to diversity inclusiveness.


• Lift up to 50 pounds

Schedule

• The shelter will be open seven days per week. First shift from 5:30PM-1:30AM, second shift from 1:00AM-9:00AM.

Compensation and Benefits

• $52,000 per year


• 18 days of PTO annually


• 5 Sick Days (starting July 1, 2026)


• Medical Insurance


• Dental Insurance


• Vision Insurance


• Matching 401k