Homeless Services Program Manager

clinicaromero; Los Angeles (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

clinicaromero in Los Angeles seeks a Homeless Services Program Manager to oversee and develop initiatives ensuring medical care, support, and resources for individuals experiencing homelessness. You will spearhead performance measures and collaborate with multidisciplinary teams to deliver coordinated client care on the streets.

The role requires a Bachelor’s degree and 3 years of street medicine or homeless care management, with strong partnerships, budgeting, and reporting responsibilities.

Qualifications

• Bachelor’s degree in Public Health, Health Care Administration, or related field with 3 years of street medicine or homeless care management experience.
• Experience with street outreach is preferred.
• Knowledge of project and program management principles.
• Familiar with laws and regulations governing funded programs and the non-profit sector.
• Bilingual English/Spanish is required.
• Valid California driver’s license at time of appointment.

Responsibilities

• Oversee program requirements and establish workflows for healthcare delivery to high‑risk populations such as individuals experiencing homelessness.
• Establish and maintain partnerships with government agencies, shelters, and other organizations to enhance program outreach efforts.
• Collaborate with medical professionals, social workers, and outreach teams to provide comprehensive healthcare services on the streets.
• Oversee and support the non‑clinical team that conducts care management activities such as enrollment, individual care planning, housing navigation, and other documentation.
• Monitor direct reports’ caseloads and overall care coordination and housing navigation across multiple systems/platforms to ensure targeted goals and desired outcomes are met.
• Demonstrate strong interpersonal, critical-thinking, and analytical skills through regular communication with the Care Management team and internal/external stakeholders.
• Maintain program compliance and promote a culture of continuous improvement in client care.
• Facilitate meetings to provide updates on program needs and develop strategies for program quality assurance and improvement.
• Manage other organizational programs such as Community and Population Health, Environmental & Hygiene Health, Maternal and Children Health, Refugees and Immigrant Health, Institutional Health, Health Education, Health Promotion and Health Prevention.
• Develop, evaluate, and monitor program budgets and ensure proper administrative and financial controls.
• Supervise staff under the Homeless Services Program.
• Build and maintain professional rapport with diverse stakeholders including government agencies and community groups.
• Possess knowledge of public health policy, funding sources, laws/regulations, and contract negotiation.
• Stay up to date with DHS, CMS, NIH, CDC guidelines and all governing agencies.
• Develop and implement community public health programs per mandates.
• Develop, evaluate, and monitor program objectives and goals.
• Participate in community health education programs and conferences.
• Develop program proposals for funding, monitor expenditures, and complete reporting and auditing requirements.
• Work with a data analyst to understand social, economic and equity issues affecting populations and program areas.
• Make oral presentations/trainings before groups.
• Analyze data, interpret directions, procedures, and regulations; develop appropriate responses.
• Complete other assigned responsibilities, projects, and assignments.

Skills

Bilingual EN/ES

Program management

Street medicine experience

Stakeholder collaboration

Education

Bachelor’s degree in Public Health, Health Care Administration, Healthcare Policy, Social Work or related field

Job description

Position Title

Homeless Services Program Manager

Status

Salaried/Exempt

Department

Operations

Reports to

Director of Operations

Position Summary

Under the supervision of the Director of Operations, the Homeless Services Program Manager will oversee, develop, and implement homeless services initiatives and establish partnerships with community, city, and state organizations to ensure that individuals experiencing homelessness receive appropriate medical care, support, and resources. The role will spearhead the successful implementation of performance measures, meet program needs, develop efficient data collection, and collaborate with multidisciplinary teams to provide coordinated and effective client care while instilling our shared vision for street medicine practice.

Responsibilities

• Oversee program requirements and establish workflows for healthcare delivery to high‑risk populations such as individuals experiencing homelessness.
• Establish and maintain partnerships with government agencies, shelters, and other organizations to enhance program outreach efforts.
• Collaborate with medical professionals, social workers, and outreach teams to provide comprehensive healthcare services on the streets.
• Oversee and support the non‑clinical team that conducts care management activities such as enrollment, individual care planning, housing navigation, and other documentation.
• Monitor direct reports’ caseloads and overall care coordination and housing navigation across multiple systems/platforms to ensure targeted goals and desired outcomes are met.
• Demonstrate strong interpersonal, critical‑thinking, and analytical skills through regular communication with the Care Management team and internal/external stakeholders.
• Maintain program compliance and promote a culture of continuous improvement in client care.
• Facilitate meetings to provide updates on program needs and develop strategies for program quality assurance and improvement.
• Manage other organizational programs such as Community and Population Health, Environmental & Hygiene Health, Maternal and Children Health, Refugees and Immigrant Health, Institutional Health, Health Education, Health Promotion and Health Prevention.
• Develop, evaluate, and monitor public health program budgets and ensure proper administrative and financial controls.
• Supervise staff under the Homeless Services Program.
• Build and maintain professional rapport with a diverse stakeholder base including, but not limited to, governmental agencies, public and private agencies, community organizations, and professional groups.
• Possess knowledge of principles and practices of public health policy, potential funding sources, laws/regulations, and contract negotiation.
• Stay up to date with DHS, CMS, NIH, CDC guidelines and all federal, state, and local governing agencies.
• Develop and implement community public health programs in accordance with federal, state, county, city, and local department agency mandates.
• Develop, evaluate, and monitor program objectives and goals.
• Participate in community health education programs and conferences.
• Develop program proposals for new and continued funding, monitor expenditures and activities, and complete all required reporting and auditing requirements.
• Work closely with a data analyst to understand social, economic and equity issues impacting populations and program areas.
• Make oral presentations/training before groups.
• Analyze data, interpret directions, procedures, and regulations; develop appropriate responses.
• Complete other assigned responsibilities, projects, and assignments.

Qualifications / Requirements

• Bachelor’s degree in Public Health, Health Care Administration, Healthcare Policy, Social Work or related field plus (3) years of professional experience in street medicine, homeless care management, or other related field.
• Experience with street outreach is preferred.
• Understanding and/or familiarity with the principles of project and program management.
• Familiarity with laws and regulations governing county, state, and federal‑funded programs and the non‑profit sector.
• Experience in working in health care programs, public health, social services, homeless services, or working with vulnerable populations.
• Ability to work with all levels of staff, within and external to the organization to achieve program goals.
• 2 years of community health experience.
• Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational and program effectiveness.
• English/Spanish bilingual is required.
• Possess a valid California driver’s license at time of appointment and maintain it.