Outreach / Community Health Worker

PDX Saints Love; Northern (KY); Hybrid; USD 51,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Cell Phone Allowance

Mileage Reimbursement

Continuing Education Funds

1 Week Paid Vacation after 1 Year

Job summary

PDX Saints Love is seeking an Outreach Case Manager / Community Health Worker to provide street outreach, resource navigation, shelter and housing support, and intensive case management to people experiencing homelessness in Multnomah County.

You will bridge clients to shelter, healthcare, IDs, benefits, and services, while documenting activities and coordinating with partners. Candidates should be compassionate, organized, and able to work in a fast-paced setting with complex barriers.

Qualifications

• Minimum one year of experience in outreach, case management, housing navigation, social services, behavioral health, recovery support, peer support, or related fields.
• Demonstrated experience working with individuals experiencing homelessness.
• Strong understanding of trauma-informed, person-centered, and harm reduction approaches.
• Experience with housing and shelter navigation.
• Strong computer skills, including data entry, documentation, and database management.
• Excellent communication and relationship-building skills.
• Ability to work independently and as part of a team.
• Valid driver's license, reliable personal vehicle, and proof of insurance.

Responsibilities

• Provide street outreach across Multnomah County, including encampments, shelters, and community locations.
• Build trusting relationships with individuals experiencing homelessness.
• Provide resource navigation, referrals, and advocacy.
• Coordinate with community partners in outreach efforts.
• Respond to weather emergencies and community crises as needed.
• Complete participant intakes, assessments, and service plans.
• Assist participants with shelter placement and housing navigation.
• Support access to identification documents, benefits, healthcare, and services.
• Maintain participant records and document outcomes.

Skills

Outreach skills

Case management

Trauma-informed approach

Resource navigation

Data entry

Communication

Independent work

Driver's license

Tools

HMIS

Job description

Position Type: Full-Time (40 hours per week)
Compensation: $56,160 annually
Benefits: Medical, Dental, and Vision Insurance; Cell Phone Allowance; Mileage Reimbursement; Continuing Education Funds; One Week Paid Vacation after One Year of Employment

Schedule

• Monday–Thursday: 8:30 AM – 4:00 PM
• Friday: 11:30 AM – 7:00 PM

This position requires flexibility to work occasional evenings, weekends, and weather emergency activations with little notice. Participation in severe weather sheltering and emergency response efforts is required.

About PDX Saints Love

PDX Saints Love is a grassroots nonprofit organization dedicated to addressing the social determinants of health through outreach, housing navigation, workforce development, health access, and community belonging. We meet people where they are and provide compassionate, trauma-informed, person-centered support to individuals experiencing homelessness and housing instability throughout Multnomah County.

We believe every person deserves dignity, connection, and access to resources that support long-term stability.

Position Summary

The Outreach Case Manager / Community Health Worker provides street outreach, resource navigation, shelter and housing support, and intensive case management services to individuals experiencing homelessness. This position serves as a bridge between vulnerable community members and systems of care, helping participants access shelter, housing opportunities, healthcare, identification documents, benefits, treatment services, and other critical resources.

This role combines direct field outreach with documentation, data entry, participant engagement, and ongoing case management. The ideal candidate is compassionate, adaptable, highly organized, and comfortable working in a fast-paced environment with individuals experiencing complex barriers.

Essential Duties and Responsibilities

Outreach and Engagement

• Conduct street outreach throughout Multnomah County, including encampments, public spaces, shelters, and community locations.
• Build trusting relationships with individuals experiencing homelessness.
• Provide resource navigation, referrals, and advocacy.
• Participate in coordinated outreach efforts with community partners.
• Respond to weather emergencies and community crises as needed.

Case Management and Navigation

• Complete participant intakes, assessments, and individualized service plans.
• Assist participants with shelter placement and housing navigation.
• Support access to identification documents, benefits, healthcare, behavioral health services, treatment, and employment resources.
• Coordinate services with community providers and partner organizations.
• Maintain regular participant contact and follow-up.

Documentation and Data Management

• Maintain accurate and timely participant records.
• Complete required data entry and documentation within designated databases and systems.
• Track outcomes, referrals, services provided, and participant progress.
• Ensure compliance with agency policies, confidentiality requirements, and contract standards.

Community Health Worker Functions

• Provide education regarding healthcare access, benefits, and community resources.
• Assist participants in navigating complex systems.
• Advocate for participant needs across healthcare, housing, and social service systems.
• Promote participant self-determination and empowerment.
• Attend staff meetings, trainings, supervision, and professional development opportunities.
• Participate in organizational events and community partnerships.
• Support agency operations during severe weather events and emergency activations.
• Uphold the mission, values, and culture of PDX Saints Love.

Required Qualifications

• Minimum one year of experience in outreach, case management, housing navigation, social services, behavioral health, recovery support, peer support, or related fields.
• Demonstrated experience working with individuals experiencing homelessness.
• Strong understanding of trauma-informed, person-centered, and harm reduction approaches.
• Experience with housing and shelter navigation.
• Strong computer skills, including data entry, documentation, and database management.
• Excellent communication and relationship-building skills.
• Ability to work independently and as part of a team.
• Valid driver's license, reliable personal vehicle, and proof of insurance.
• Ability to pass any contractually required background screenings.

Physical Requirements

• Ability to walk long distances in varying weather conditions.
• Ability to navigate uneven terrain and outdoor environments.
• Ability to lift and carry 40 pounds or more.
• Ability to sit, stand, bend, and move throughout the workday.
• Ability to safely transport outreach supplies and materials.

Preferred Qualifications

• Community Health Worker, Peer Support Specialist, QMHA, or related certification.
• Experience with HMIS or comparable data systems.
• Knowledge of Multnomah County homeless services systems and community resources.
• Bilingual or multilingual applicants are encouraged to apply.
• Lived experience of homelessness, recovery, behavioral health challenges, or system involvement is valued.

Organizational Expectations

Successful candidates will demonstrate:

• Commitment to equity, dignity, and belonging.
• Ability to work respectfully with diverse populations.
• Strong professional boundaries and ethical practice.
• Reliability, accountability, and adaptability.
• Alignment with the mission and values of PDX Saints Love.
• Ability to meet all documentation, reporting, confidentiality, and service standards required by Multnomah County Homeless Services Department contracts.

PDX Saints Love is an equal opportunity employer and strongly encourages applications from individuals with lived experience, people of color, LGBTQIA+ individuals, people with disabilities, and others whose experiences reflect the communities we serve.