Homebuyer Experience Advisor

Risewell Homes; Wylie (TX); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) matching

Wellness program

Job summary

Risewell Homes in Texas is seeking a Neighborhood Sales Counselor to manage the community sales office, showcase homes, and guide buyers from first contact to closing. You will deliver exceptional service, build relationships with realtors, and work toward monthly sales targets within defined margins.

Responsibilities include model demonstrations, lead follow-up, CMA analyses, and maintaining CRM records (HubSpot) while collaborating with sales and marketing to optimize the customer experience.

Qualifications

• High School Diploma or GED.
• Valid Real Estate License (as applicable by State).
• 1-3+ years of sales experience.
• Proven ability to close sales and deliver strong customer service.
• Excellent verbal and written communication skills.
• Highly organized with strong follow-through and ability to manage multiple tasks.
• Proficient in Microsoft Office and CRM systems such as HubSpot.

Responsibilities

• Engage with prospects online and in person, conduct model demonstrations, identify buyer needs, and guide them through the sales process from initial contact to closing.
• Proactively follow up on leads from various sources, including self-prospecting, referrals, marketing campaigns, and realtors, using a consistent and organized approach.
• Support buyers through contracts, financing, options selection, and construction; maintain regular communication, ensuring a smooth closing experience.
• Build and maintain strong relationships with realtors and stay informed on competitive market activity through regular reporting and research.
• Ensure the model homes and sales center are presentable, well stocked, and operational, handling all administrative duties as needed.
• Maintain accurate records in CRM (HubSpot), and complete all required reports related to sales activity, appointments, and community updates.
• Demonstrate integrity, professionalism, and collaboration, working closely with the sales and marketing teams to enhance and optimize the customer experience.
• Achieve division and community-specific sales and production goals.
• Conduct competitive market analysis and shop the competition to assess market positioning.
• Complete Comparative Market Analyses (CMAs) on a monthly or bi-weekly basis.
• Ensure accountability for customer experience by monitoring and achieving Eliant Survey Scores and other division-determined goals.
• Develop and maintain a strong network of realtor contacts and industry connections.
• Attend and coordinate broker meetings, as well as market-specific trainings, to deepen understanding of the current market landscape.
• Proactively generate traffic through phone calls, social media, events, and realtor outreach.
• Follow up on leads from multiple sources, maintain consistent prospect communication, and support self-prospecting activities.

Skills

Customer service

Closing sales

Communication

Time management

Education

High School Diploma or GED

Tools

HubSpot CRM

Microsoft Office

Excel

Job description

Risewell Homes in Texas is seeking a Neighborhood Sales Counselor to manage the community sales office, showcase homes, and guide buyers from first contact to closing. You will deliver exceptional service, build relationships with realtors, and work toward monthly sales targets within defined margins.

Responsibilities include model demonstrations, lead follow-up, CMA analyses, and maintaining CRM records (HubSpot) while collaborating with sales and marketing to optimize the customer experience.