Home Shopping Dept Manager/DUG-Reston

Safeway; Reston (VA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Weekly wages

Associate discounts

Health and financial well-being (benef

Paid time off

Career growth and development

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager in the Reston, VA area to lead daily fulfillment operations and drive a seamless online shopping experience. You will oversee order accuracy, timely fulfillment, and high-quality customer service while supporting digital sales initiatives.

Join a fast-paced, hands-on team focused on people, performance, and operational excellence. You will manage high-volume fulfillment, train associates, and ensure compliance with safety and

Qualifications

• Experience leading a fast-paced, high-volume department.
• Proven ability to coach and develop front-line associates.
• Strong customer-service orientation and communication skills.
• Ability to review performance data and take corrective action.

Responsibilities

• Oversee daily Home Shopping Department operations and ensure timely order fulfillment.
• Deliver a seamless pick-up/delivery experience and address substitutions/refunds professionally.
• Coordinate end-to-end fulfillment including picking, staging, dispensing, and delivery coordination.
• Utilize Home Shopping technology and devices to support fulfillment processes.
• Monitor KPIs like order accuracy, pick rates, and customer satisfaction.
• Create schedules aligned with order volume and productivity expectations.
• Partner with leaders to address inventory issues impacting orders.
• Hire and train Home Shopping associates and foster a positive team culture.
• Ensure compliance with food safety, sanitation, quality, and standards.

Skills

Customer service

People management

Communication

Time management

Problem solving

Tools

Store systems

Handheld devices

Fulfillment platforms

Job description

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Home Shopping Department Manager, where digital fulfillment, customer service, and operational excellence come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about people, performance, and deliver a seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This role offers a fast‑paced, hands‑on environment where your work directly impacts customers and overall store success.

Bring your flavor

Building the future of food and well‑being starts with a seamless digital shopping experience. Bring your passion for customer service, organization, and operational excellence to a role where you manage high‑volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care.

Main Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment
• Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

Soft Skills

• Strong customer‑service focus with excellent communication skills
• Effective people management, coaching, and team‑building abilities
• Strong organization, time management, and problem‑solving skills
• Ability to manage work in a fast‑paced, high‑volume environment

Competencies

• Digital order fulfillment and pickup/delivery operations
• Labor planning, scheduling, and productivity management
• Performance metric tracking and continuous improvement
• Operational standards, food safety, and compliance execution

Knowledge

• Retail, e‑commerce, or Home Shopping operations
• Store systems, handheld technology, and fulfillment platforms

Abilities

• Ability to review performance data and take corrective action
• Ability to train, coach, and develop associates
• Ability to lift up to 50 lbs. and work in varying temperature environments
• Travel requirements: None
• Other requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Associate discounts
• Health and financial well‑being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

A copy of the full job description can be made available to you.