Home Services Specialist

Sun Communities & Sun Outdoors; Southfield (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision plans

On-site fitness center

401(k) with match

Paid time off

Tuition reimbursement

Employee Assistance Program

Life insurance

Pet insurance

RV site discounts

Job summary

Sun Communities is seeking a Home Services Specialist to support the return to inventory of homes and the purchase of pre-owned homes. You will review documentation, manage inventory status, and provide responsive support to field teams while coordinating with Sun Homes departments.

The role emphasizes accuracy in documentation, processing invoices, and maintaining NetSuite records, with beneficial exposure to MSO processing and pricing reviews for inventory. Metro Detroit area preferred.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree in Business preferred.
• 4 years in administrative experience in real estate, manufactured housing, property management, or similar required.
• 6 months in home sales, manufactured housing sales, or apartment leasing preferred.
• 6 months in NetSuite, Zendesk, or similar platforms preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Ability to work effectively with individuals inside and outside the company.
• Intermediate proficiency with Microsoft Office Suite, email, internet applications.
• Must have a valid driver's license.

Responsibilities

• Facilitates purchase transactions, including purchase documents, marketable titles, tax and site rent resolution, seller payments through Accounts Payable, and title and MSO transfers (Essential).
• Conducts daily inventory reviews and manages inventory status adjustments (Essential).
• Provides Zendesk support by responding to field inquiries and service requests in a timely and professional manner (Essential).
• Coordinates with field teams to provide consistent, timely support.
• Coordinates with Sun Homes departments to support inventory operations and the timely return of assets to inventory.
• Analyzes asset data and required documentation to determine market sales prices and rental home rates.
• Confirms required approvals for home purchases.
• Facilitates services related to the review and management of pre-owned homes.
• Facilitates compliance with paperwork and documentation requirements.
• Assists with budget reviews and price changes for Sun Homes inventory.
• Supports new home orders, including review, tracking, vendor communication, and status updates.
• Handles inbound NetSuite requests and maintains accurate system records.
• Manages MSO processing and documentation.
• Processes invoice coding and ensures timely completion of payment workflows.

Skills

Communication

Attention to detail

Microsoft Office

Driver's license

Education

High School Diploma or GED

Bachelor's Degree in Business

Tools

NetSuite

Zendesk

Job description

Overview

The Home Services Specialist supports the return to inventory of new and pre-owned homes and the purchase of pre-owned homes by gathering and reviewing required documentation and information. This position also supports inventory operations, service responsiveness, and cost management initiatives.

Job Duties

• Facilitates purchase transactions, including purchase documents, marketable titles, tax and site rent resolution, seller payments through Accounts Payable, and title and Manufacturer's Statement of Origin transfers. (Essential)
• Conducts daily inventory reviews and manages inventory status adjustments. (Essential)
• Provides Zendesk support by responding to field inquiries and service requests in a timely and professional manner. (Essential)
• Coordinates with field teams to provide consistent, timely support.
• Coordinates with Sun Homes departments to support inventory operations and the timely return of assets to inventory.
• Analyzes asset data and required documentation to determine market sales prices and rental home rates.
• Confirms required approvals for home purchases.
• Facilitates services related to the review and management of pre-owned homes.
• Other duties as assigned.
• Facilitates compliance with paperwork and documentation requirements.
• Assists with budget reviews and price changes for Sun Homes inventory.
• Supports new home orders, including review, tracking, vendor communication, and status updates.
• Handles inbound NetSuite requests and maintains accurate system records.
• Manages Manufacturer's Statement of Origin (MSO) processing and documentation.
• Processes invoice coding and ensures timely completion of payment workflows.

Requirements

• High School Diploma or GED (Required)
• Bachelor's Degree in Business (Preferred)
• 4 years in administrative experience in real estate, manufactured housing, property management, or similar. (Required)
• 6 months in experience in home sales, manufactured housing sales, or apartment leasing. (Preferred)
• 6 months in experience with NetSuite, Zendesk, or similar platforms. (Preferred)
• Excellent verbal and written communication skills.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Ability to work effectively with individuals inside and outside the company.
• Intermediate proficiency with Microsoft Office Suite, email, internet applications.
• Must have a valid driver's license

Benefits

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

Location

Corporate Headquarters (HQ) in Metro Detroit, Michigan market.