Home Services Pro: Expert Repairs, Upsell & Wow Clients

Mr. Handyman International, LLC; Florida; Vor Ort; USD 39.000 - 50.000; Vollzeit

Benefits dieser Stelle

Back office support

Office team communication

Flexible hours

iPad provided & tech support

Team atmosphere

Zusammenfassung

Mr. Handyman (New) is seeking skilled handyman professionals to perform home and small- to mid-size commercial maintenance and repair tasks. You will complete projects ranging from two hours to two days, while communicating clearly to upsell services and manage customer expectations.

You will follow the Mr. Handyman Way to wow customers and build life-long relationships, supported by our back office and technology systems.

Qualifikationen

• Eight plus years of paid handyman experience or equivalent.
• Must live within Broward County, FL.
• Able to drive a company vehicle and be insurable.
• Background and driving record check required.
• Able to lift 50 pounds and work at heights.
• Professional appearance and ability to maintain company vehicle.

Aufgaben

• Completing maintenance and repairs for home and commercial projects; project length from two hours to two days.
• Making recommendations and managing expectations with customers, including upselling additional services.
• Create life-long customers by delivering a great customer experience and following the Mr. Handyman Way.

Kenntnisse

Carpentry

Painting

Drywall

Electrical

Plumbing

Flooring

Tools

Own tools

Jobbeschreibung

At Mr. Handyman we’re growing our team of handyman professionals so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for highly-skilled craftsman who can “do it all” while taking excellent care of our customers.

When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.

Your Responsibilities as a Home Services Professional

• Completing Maintenance & Repairs – You’ll be completing small to medium maintenance and repairs for home and commercial projects.The project length can range from two hours to two days.
• Critical Skill - Making Recommendations and Managing Expectations with Customers, ie., selling additional services – You’ll communicate with customers to help them understand what they need to have done and manage expectations about the scope of work and costs.
• Create Life-Long Customers – Deliver a great experience that wows life-long repeat customers.You will follow the Mr. Handyman Way - a repeatable process that makes it easy to wow the customer every time.

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• A back office that takes care of filling your schedule and getting you to the customer
• An office team that answers all calls and helps you take care of the customers
• Flexibility with hours so you can take care of life’s important events
• Your own iPad and technology support for using our state-of-the-art internal system, Service Titan
• Team atmosphere

How We’ll Measure Performance

Here are some of the ways that we’ll measure your performance in the role.

• Customer Satisfaction (NPS) – For every job, you will encourage customers to complete a survey for them to rate their satisfaction with the service.You’ll need both a high response rate and high satisfaction rate.
• Revenue Target – Our office gets you in the door and it’s your job to stay there and find additional ways to be of service to the customer. The ability to upsell services directly impacts your pay.
• Effective Billing Rate – It’s your responsibility to invoice appropriately, source any needed materials, and collect payment from the customer.
• Recall Percentage – We guarantee all our work for one year.The work needs to be done correctly, the first time.

What We Want From You

• Ownership mindset and ability to sell and deliver as needed
• Commission mindset , don't be afraid to sell
• know your brand and your value statement
• Consistently wants to be the best on the team

To Succeed in this Role

• You’ll need to self-manage as you’ll be alone often.
• You’ll need to speak with customers and provide excellent customer service while asking for reviews and collecting payments.
• You’ll need to have the necessary tools, including the ability to use technology.
• You'll need to document the job while following our process, the Mr. Handyman Way.
• You’ll need to wear proper PPE as well as booties to protect our customer’s home.

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the area, Broward County is a must
• Have 8+ years’ experience as a paid handyman
• Own your own tools
• Be insurable for driving our vehicle
• Complete a background and driving record check
• Able to lift 50 pounds independently
• Able to safely work at heights and work overheard for extended periods of time
• Professional appearance and maintenance of company-provided vehicle

As an experienced Handyman, you have strong proficiency in at least three (3) of the following:

• Carpentry work
• Bathroom improvements
• Kitchen improvements
• Painting, both inside and out
• Drywall work, minor and major repairs
• Managing Sub-contractors as needed
• Floor installation and refurbishing
• Familiar with building codes

Benefits & Pay

The pay range for this position is $28.40 to $36.00 and is dependent on your experience as a professional handyman as well as your experience with other home repair and maintenance projects such as carpentry, electrical, plumbing, and drywall.

The pay ceiling lies with you. We are listing derived hourly rates but this is a commission based role, so the outcomes are directly related to the ability to deliver and upsell.

Still with us? Great!

Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!

Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.