Home Service Technician- Water Treatment Systems

A. O. Smith Corporation; Oconomowoc (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading water treatment company is seeking a Home Service Technician in Oconomowoc, WI. Responsibilities include maintaining water treatment equipment, delivering salt, and providing excellent customer service. The ideal candidate has a high school diploma and 3+ years of relevant experience. Excellent pay and benefits package offered.

Benefits

Medical insurance

Dental insurance

Retirement plan

Tuition assistance

Qualifications

• 3+ years of related experience or training required.
• Understanding of water supply and regulation systems is necessary.
• Experience in HVAC, plumbing, or mechanical fields preferred.

Responsibilities

• Complete maintenance and repairs on water treatment equipment.
• Deliver salt to residential and commercial customers.
• Record unit data and test water conditions on service calls.

Skills

Customer service skills

Proficiency with Microsoft Office

Knowledge of codes/regulations

Ability to work independently

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Salesforce

SAP

Job description

Join to apply for the Home Service Technician- Water Treatment Systems role at A. O. Smith Corporation.

Get AI-powered advice on this job and more exclusive features.

Responsibilities

• Complete maintenance and repairs on residential and commercial water treatment equipment.
• Deliver salt to both residential and commercial customers.
• Record unit data and test water conditions on each service call.
• Maintain customer relationships and provide answers during service calls and salt deliveries.
• Communicate professionally with customers and within the company.
• Provide reports of service calls demonstrating understanding of water systems.
• Coordinate with management, sales, and customer service to resolve issues.
• Travel in company vehicle to support and maintain the service area.
• Maintain service vehicle inventory.
• Assist customers via telephone and add service call photos to CRM.
• Handle salt deliveries and unload into warehouse using forklift.
• Understand CRM scheduling and sales order entry.
• Remove rental equipment as needed.
• Perform basic shop duties and support other departments.

Qualifications

• High School Diploma or equivalent.
• 3+ years of related experience or training.
• Proficiency with Microsoft Office, Salesforce, SAP.
• Strong customer service skills.
• Knowledge of local, state, and national codes/regulations.
• Ability to work independently and in a team.
• Understanding of water supply and regulation systems.

Additional Qualifications

• Associate's degree preferred.
• Experience in HVAC, plumbing, or mechanical fields preferred.
• Trade certification preferred.
• Experience with control systems and building integration systems preferred.

Education

High School Diploma or GED in related field.

We Offer

Competitive pay and benefits including medical, dental, life insurance, retirement plan, disability programs, and tuition assistance.

Additional Information

This position is based in Oconomowoc, WI. We are committed to equal employment opportunity and providing reasonable accommodations for disabilities.