Home Rehab Coordinator - Patient Onboarding Specialist

Paycom; Clearwater (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

ROMTech, a medical technology company delivering at-home rehabilitation, seeks a Home Rehab Coordinator in Clearwater, FL. This role supports patient onboarding, engagement, and adherence for the PortableConnect device, handling questions, insurance and billing, and coordinating with internal teams for a seamless experience.

The HRC will maintain accurate CRM records, pursue patient activation, and help drive satisfaction and device utilization through proactive outreach and professional

Qualifications

• Strong verbal and written communication skills.
• Proven ability to persuade, motivate, and influence patient participation.
• Ability to explain complex clinical, technical, or insurance-related information in patient-friendly language.
• Strong customer service and relationship-building skills.
• Ability to work effectively in a fast-paced, goal-oriented environment.
• Confidence managing outbound call activity and engaging hesitant patients.
• Demonstrated professionalism, resilience, empathy, and emotional intelligence.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the primary point of contact for orthopedic and cardiac patients after a PortableConnect device is prescribed.
• Proactively contact patients to introduce the PortableConnect device and explain its benefits, functionality, and role in recovery.
• Build trust and rapport through empathetic, professional, and persuasive communication.
• Address patient concerns, objections, and questions regarding treatment, device usage, insurance coverage, billing, and onboarding requirements.
• Assist patients with insurance verification, billing inquiries, prior authorization questions, and available financial assistance resources when applicable.
• Manage inbound and outbound patient communications, including follow-up calls and outreach efforts designed to improve engagement and conversion.
• Re-engage patients who have paused or delayed onboarding or treatment participation.
• Educate patients on the importance of consistent device utilization and support adherence to prescribed rehabilitation plans.
• Coordinate with sales, logistics, billing, clinical, and customer service teams to ensure timely resolution of patient needs.
• Accurately document patient interactions, activities, and outcomes within CRM and other designated systems.
• Maintain working knowledge of current standard operating procedures, insurance guidelines, product updates, and organizational policies.
• Meet or exceed established performance metrics related to outreach activity, patient conversion, engagement, and satisfaction.
• Apply best practices in customer service, patient experience, and issue resolution.
• Effectively de-escalate difficult conversations and resolve patient concerns in a professional manner.

Skills

Verbal communication

Written communication

Persuasion

Customer service

Relationship building

CRM proficiency

Microsoft 365

Organizational skills

Education

High School Diploma or equivalent

Associate degree or higher in Business, Healthcare Administration, Communications, Marketing, or related field

Tools

CRM platforms

EMR systems

Job description

ROMTech, a medical technology company delivering at-home rehabilitation, seeks a Home Rehab Coordinator in Clearwater, FL. This role supports patient onboarding, engagement, and adherence for the PortableConnect device, handling questions, insurance and billing, and coordinating with internal teams for a seamless experience.

The HRC will maintain accurate CRM records, pursue patient activation, and help drive satisfaction and device utilization through proactive outreach and professional