Home Preservation Manager

Baltimore, Inc.; Baltimore (MD); In loco; USD 65.000 - 75.000; Tempo pieno

Descrizione del lavoro

Neighborhood Housing Services of Baltimore is seeking a Preservation Manager to oversee the Preservation Department, ensuring loan deployment, program operations, and customer flow through the rehabilitation pipeline.

The role involves leading organizational discussions, identifying community needs, and developing preservation initiatives, with a focus on data accuracy and funding coordination. Located in Baltimore, the position supports collaboration across departments and external partners.

Competenze

• Minimum of three (3) years of affordable housing or related work experience.
• Bachelor's degree in any related field. Additional experience can be substituted for educational requirements.
• Valid government issued ID
• Satisfactory background check
• Satisfactory reference check

Mansioni

• Manage NHS rehab program to include loan deployment, ensuring proper program implementation and data tracking.
• Support resource development efforts for Sr. Home Repair grants and coordinate implementation and tracking of available funds.
• Coordinate with Resource Development on departmental grant writing and reporting
• Advocate within NHS for programs that will support the preservation of homeownership units
• Resolve customer issues efficiently while maintaining a positive, customer-first approach and ensuring customer satisfaction
• Collaborate with Community Engagement on department outreach events
• Prepare quarterly reports for State, City, Foundations, and NeighborWorks
• Maintain funding source pipeline
• Coordinate loan review of potential loans
• Process weekly contractors draw requests in a timely manner
• Ensure accurate data input in AirTable, Neighborly, Salesforce portals

Conoscenze

Affordable housing

Loan deployment

Data tracking

Customer service

Stakeholder engagement

MS Office

Salesforce

Airtable

Contractor coordination

Formazione

Bachelor's degree

Strumenti

Salesforce

Airtable

Neighborly

Microsoft Office

Descrizione del lavoro

Reports to: Chief Programs Officer Work Schedule: Monday – Friday, 8:30 am – 4:30pm Location: Baltimore, Maryland FLSA Classification: Full-Time, Non-Exempt Salary: $65,000 - $75,000

At Neighborhood Housing Services of Baltimore (NHS), we believe social and economic justice is a right for all people and communities.

PURPOSE

This role provides operational oversight necessary to ensure the success and sustainability of NHS's preservation programs. As the manager of the Preservation Department, this position is responsible for overseeing day-to-day operations, ensuring the effective deployment of loan funds, and managing the flow of customers through the rehabilitation pipeline. The Preservation Manager will actively participate in organizational leadership discussions, identify emerging community needs, and contribute to the development of new preservation programs and initiatives.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Manage NHS rehab program to include loan deployment, ensuring proper program implementation and data tracking
• Support resource development efforts for Sr. Home Repair grants and coordinate implementation and tracking of available funds.
• Coordinate with Resource Development on departmental grant writing and reporting Advocate within NHS for programs that will support the preservation of homeownership units
• Resolve customer issues efficiently while maintaining a positive, customer-first approach and ensuring customer satisfaction
• Collaborate with Community Engagement on department outreach events
• Attend monthly meetings with Civic Works HUBS/Weatherization organizations Prepare quarterly reports for State, City, Foundations, and NeighborWorks
• Maintain funding source pipeline
• Coordinate loan review of potential loans
• Process weekly contractors draw requests in a timely manner
• Ensure accurate data input in AirTable, Neighborly, Salesforce portals
• Maintain current and develop new Home Improvement policies with Rehab Manager Administer (2) post-purchase workshops each fiscal year
• Maintain on-going communication and cooperation with other departments to achieve corporate objectives
• Handle other duties as assigned

COMPETENCIES

• Strong knowledge of affordable housing programs, homeownership preservation strategies, housing rehabilitation, and programs designed to maintain safe, sustainable homeownership.
• Successfully manage day-to-day program operations, establish priorities, monitor performance, and ensure programs are delivered accurately, efficiently, and in compliance with funding requirements.
• Efficiently manage loan pipelines, coordinate loan reviews, monitor loan deployment, process contractor draws, and maintain an appropriate flow of borrowers based on available funding.
• Working knowledge of residential rehabilitation, construction processes, contractor coordination, scopes of work, project progress, and quality control.
• Support grant development, implementation, compliance, reporting, and tracking of multiple funding sources, including public and private resources.
• Accurately maintain program data, monitor performance indicators, prepare recurring reports, and use databases and tracking systems to support operational and funding requirements.
• Must have a customer-first approach to assessing needs, resolving issues, coordinating services, and maintaining positive client relationships.
• Works with a supervisor to set clear, measurable goals with deadlines.
• Meets deadlines with efficiency and accuracy
• Seeks necessary resources, feedback, and training.
• Prioritizes tasks and manages time effectively.
• Seeks and accepts constructive feedback and takes action to improve.
• Recognizes potential issues/problems early and recommends solutions/ideas; recommends improvements.
• Honest and ethical
• Applies sound judgment
• Communicates well with all levels of staff /executive team
• Readily accepts change and adapts strategies as needed.
• Ensures clear, consistent communication across multiple channels.
• Builds rapport and relationships for collaboration and support.
• Shows professionalism, reliability, and accountability.
• Maintains a professional presentation and demeanor.

EXPERIENCE REQUIRED

• Experience in housing rehabilitation or preservation programs
• Experience managing budgets and reporting outcomes
• Experience developing, implementing, or improving policies, procedures, and program operations.
• Experience working with federal, state, local, foundation, or other grant-funded programs, including compliance monitoring, reporting, and fund tracking.

MINIMUM QUALIFICATIONS

• Minimum of three (3) years of affordable housing or related work experience
• Bachelor's degree in any related field. Additional experience can be substituted for educational requirements.
• Valid government issued ID
• Satisfactory background check
• Satisfactory reference check

SKILLS AND KNOWLEDGE

• Strong verbal and written communication skills.
• Stakeholder engagement and partnership development
• Customer service and conflict resolution skills.
• Ability to analyze program performance and funding utilization.
• Ability to work collaboratively across departments and with external partner
• Proficiency with Microsoft Office Suite.
• Report preparation and data tracking.
• Experience with Salesforce, Neighborly, Airtable, or similar database systems.
• Knowledge of affordable housing programs, community development, and homeownership preservation strategies.
• Knowledge of housing rehabilitation programs, construction processes, contractor management, and property inspections.
• Knowledge of data management, reporting requirements, and performance measurement.
• Knowledge of neighborhood revitalization and housing preservation issues affecting lowand moderate-income households.
• Software and technology

MANAGEMENT/SUPERVISOR RESPONSIBILITIES

This position does not have supervisory responsibilities.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment. The noise level in the work environment is usually moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit for long periods of time, stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 25 pounds. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, and physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.