Home Medical Equipment Specialist I - Decorah, IA

Mayo Clinic; Decorah (IA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join Mayo Clinic as a Home Medical Equipment Specialist I in Decorah, IA, where you'll assist patients with home medical equipment and provide exceptional customer service. The role involves processing registration for payments and maintaining inventory. Mayo Clinic offers a supportive work environment with comprehensive benefits and growth opportunities.

Benefits

Medical: Multiple plan options.

Dental: Delta Dental or reimbursement account for flexible coverage.

Vision: Affordable plan with national network.

Pre-Tax Savings: HSA and FSAs for eligible expenses.

Retirement: Competitive retirement package.

Qualifications

• Prior customer service, sales, healthcare, or patient care experience preferred.
• Knowledge of Medicare, Medicaid and/or private insurance billed preferred.

Responsibilities

• Assists patients with product selection and training of home medical equipment.
• Handles private patient information in a compliant and confidential manner.
• Maintains store inventory including inventory cycle counts.

Skills

Customer Service

Communication

Technical Skills

Problem Solving

Education

High school diploma or equivalent

Job description

Home Medical Equipment Specialist I - Decorah, IA

Join to apply for the Home Medical Equipment Specialist I - Decorah, IA role at Mayo Clinic

Home Medical Equipment Specialist I - Decorah, IA

3 days ago Be among the first 25 applicants

Join to apply for the Home Medical Equipment Specialist I - Decorah, IA role at Mayo Clinic

Get AI-powered advice on this job and more exclusive features.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.
  
  

Responsibilities

The HME Specialist I position is the first of multiple career opportunities within the Mayo Clinic Stores. Assists patients with product selection and training of home medical equipment in accordance with provider prescriptions. Gathers registration and insurance information accurately and efficiently, and processes information for payment according to payer requirements. Handles private patient information in a compliant and confidential manner. Assists with maintaining store inventory including inventory cycle counts and perpetual inventory. Performs duties of the job in a manner that is attentive to age and ability considerations of the patient. May provide patients with mobility aides, breast pumps, CPAP machines and supplies, over the counter compression or braces training, ostomy supplies, urology supplies, wound care supplies and oxygen services, or other durable medical equipment or medical supplies depending on store location. May be assigned to working on the medical supply store floor or in a call center environment.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Qualifications

High school diploma or equivalent. Prior customer service, sales, healthcare, or patient care experience preferred. Prior DME experience is preferred but not required. Effectively reads, writes, speaks and understand English. Able to learn technical tasks and able to follow written and verbal directions. Comfortable utilizing technology, problem solving and efficient with software applications. Exceptional customer service and communication skills with high level professionalism and ability to have crucial conversations. Proven ability to multi-task and make good decisions regarding customer service. Must be able to work independently as needed. Knowledge of Medicare, Medicaid and/or private insurance billed preferred with attention to detail. Physical and mental stamina to be able to withstand what can often be a fast-paced environment; may be on feet or sitting on feet 90-100% of the time. Must be able to tolerate repetitive hand motion. Must be able to lift up to 50 pounds. Must be current on all applicable annual competencies. For locations requiring driving a company vehicle, must have a valid driver’s license and a clean driving record.

Exemption Status

Nonexempt

Compensation Detail

$21.48 - $29.02 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday-Friday 8:00AM-5:00PM. No weekends/holidays. No call.

Weekend Schedule

No Weekends/holidays.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Tavy Smalls

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Mayo Clinic by 2x

Get notified about new Medical Specialist jobs in Decorah, IA.

Home Medical Equipment Specialist I - Decorah, IA

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.