Home Medical Equipment Delivery and Setup Technician

Mercy Health; Lima (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

403(b)

Medical, dental, vision benefits

Paid time off

Job summary

Mercy Health in Lima, OH is seeking a Customer Service Delivery Technician to deliver, set up, and maintain durable medical equipment in patients' homes and care settings. You will educate patients and caregivers on safe use and maintenance of equipment, while ensuring safety and accuracy in all required paperwork.

This role requires a valid driver’s license, a high school diploma or equivalent, and about one year of customer service delivery experience.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service delivery experience preferred.
• Durable Medical Equipment experience preferred.
• Valid State Driver’s License required.

Responsibilities

• Deliver, set up, and exchange durable medical equipment at patient homes, healthcare facilities, or other designated locations.
• Set up equipment and provide instructions to patients and caregivers on proper use, safety precautions, and maintenance of equipment.
• Confirm that equipment is appropriate for the patient’s needs and that the patient or caregiver can safely operate the equipment.
• Assess the home environment during delivery to identify potential safety concerns and communicate issues to appropriate clinical or operational staff.
• Clean, disinfect, and inspect durable medical equipment to ensure it meets safety and operational standards. Perform preventative equipment checks and assist with basic maintenance.
• Complete required documentation including delivery tickets, route sheets, patient setup forms, equipment logs, and other regulatory documentation.
• Report equipment issues, delivery challenges, or patient concerns to supervisors or appropriate department personnel.
• Perform daily inspections of company vehicles and maintain delivery vehicles in clean and safe operating condition.

Skills

Customer service

Patient education

Independence

Time management

Education

High School diploma or equivalent

Tools

Delivery vehicle operation

Job description

Mercy Health in Lima, OH is seeking a Customer Service Delivery Technician to deliver, set up, and maintain durable medical equipment in patients' homes and care settings. You will educate patients and caregivers on safe use and maintenance of equipment, while ensuring safety and accuracy in all required paperwork.

This role requires a valid driver’s license, a high school diploma or equivalent, and about one year of customer service delivery experience.