Home Lending Payment Processor

Columbia Bank; Spokane (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with employer match

Tuition assistance

Mental health resources

Identity theft protection

Life insurance

Disability insurance

Paid vacation

Job summary

Columbia Bank in Spokane, WA is seeking a Mortgage Loan Servicing Specialist to manage servicing tasks and deliver exceptional customer service. You will handle payoff processing, escrow operations, and investor reporting while ensuring compliance with FNMA, FHLMC, GNMA, FHA, VA, RD, and Columbia Bank guidance.

The role requires 2–4 years of banking or loan servicing experience, strong math and analytical abilities, and proficiency with loan servicing systems and Excel.

Qualifications

• 2–4 years of banking or loan servicing experience.
• Knowledge of mortgage loans, investor requirements, and regulations.
• Strong math, analytical, multi-tasking and problem-solving skills.
• Excellent verbal and written communication; customer service oriented.
• Proficient computer skills including Word and Excel.

Responsibilities

• Perform mortgage loan servicing tasks with high customer service, including payoff processing and new loan boarding.
• Handle billing, payments, escrow servicing, and reconveyances per investor requirements.
• Process ARM/BALLOON notices, re-amortizations, SCRA tracking, and servicing transfers.
• Support audits, error resolutions, and identify workflow improvements.

Skills

Banking knowledge

Customer service

Analytical

Multi-tasking

Problem solving

Communication

Excel

Tools

Loan servicing system

Word

Loan documentation software

Job description

About the Role

Responsible for mortgage loan servicing, ongoing customer service, billing, payment processing, escrow servicing, variable loan structures and investor reporting. Works within an environment of high work volumes and established deadlines. Handles assigned tasks according to multiple investor requirements; FNMA, FHLMC, GNMA, FHA, VA, RD and Columbia bank portfolio loans. Requires knowledge of lending documents, and investor policies and procedures. Assists with assignments that are complex and specialized in nature. Generally, acts independently to determine methods and procedures on new assignments. Performs mortgage loan servicing tasks with a high degree of customer service, including; payoff processing, new loan boarding, billing, reconveyances, payments and error resolutions, audits. Performs mortgage loan servicing and support activities such as, ARM / BALLOON noticing, Re-amortizations, SCRA tracking. Performs Servicing Transfers, repurchase executions and other investor required tasks. Performs Escrow Servicing including; annual analysis, tax and insurance payments, escrow account additions and removals, PMI review, flood monitoring and forced placed insurance. May be point of contact for internal and external phone inquiries and servicing related tasks. Will assist others with complex or escalated problems. Actively participates in continuous improvement efforts supporting the vision of continuous flow production and zero defects. Assists coworkers and management in solving problems. Participate in frequent in-person meetings, brainstorming sessions, and collaborative projects to support team collaboration and cross-training efforts. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.

About You

2-4 years of experience in banking, loan servicing or equivalent experience. Possess working knowledge of Mortgage loans, function/department, regulations, policies and procedures. Demonstrated advanced math, analytical, multi-tasking and problem-solving skills. Possess excellent interpersonal, verbal, and written communication skills. Advanced proficiency of computer software including Word, Excel, loan servicing systems and other office equipment. Ability to trouble shoot and determine best workflow practices Ability to work in a service-oriented environment with high work volumes and deadlines. Demonstrated critical thinking and analytical skills.

The pay range for this role is $21.00 to $25.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location.

Primary Location

Ability to work fully onsite at posted location(s). 12812 N Addison Street Spokane WA 99218

Our Benefits

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.

• medical, dental, and vision plans
• a 401(k)-retirement savings plan with employer match for qualifying associate contributions
• an employee assistance program
• life insurance
• disability insurance
• tuition assistance
• mental health resources
• identity theft protection
• legal support
• auto and home insurance
• pet insurance
• access to an online discount marketplace
• paid vacation
• sick days
• volunteer days
• holidays

Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.

If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].

To Staffing and Recruiting Agencies

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

Why work for Columbia Bank?

We’re redefining what it means to bank and to build a career. As the West’s premier banking experience, we combine the strength and scale of a leading financial institution with the heart and mindset of a community bank. With more than 350 locations across eight states, we deliver relationship-based service backed by regional expertise and resources that help families and businesses thrive. Our culture is built on Do RIGHT, which means: Relationships: We create authentic connections with customers, colleagues, and communities. Impact: Every role here makes a meaningful difference in people’s lives and local economies. Growth: We invest in your success with career development, mentorship, and learning opportunities. Heart: We care deeply about doing what’s best for our customers and each other. Trust: Integrity and transparency guide everything we do. A strong, stable financial foundation with over $67 billion in assets and a diverse portfolio that supports flexibility and opportunity. A culture of belonging and purpose, where your ideas matter and your work has impact. Competitive benefits and flexibility designed to help you thrive personally and professionally. Community engagement that matters, from supporting local businesses to empowering youth through financial literacy initiatives.