HOME INFUSION PHARMACY - INTAKE SPECIALIST

Oneiro Management Group; Stockton (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Job summary

Oneiro Management Group is seeking an Intake Specialist for our home infusion pharmacy in Stockton, CA. You will be the first point of contact, collecting patient information, verifying insurance, and coordinating infusion appointments.

The role requires strong administrative skills, medical terminology knowledge, and experience with EMR/EHR systems. HIPAA compliance and excellent customer service are essential to success.

Qualifications

• Experience in medical admin support in clinical or pharmacy settings.
• Proficient with EMR/EHR systems such as Epic, Meditech, Athenahealth or eClinicalWorks.
• Knowledge of ICD-9/10, CPT coding and medical billing procedures.
• Strong organizational skills for multitasking in a fast-paced environment.
• Excellent communication skills and professional phone etiquette.
• Experience with insurance verification including Medicare/Medicaid desirable.
• Bilingual abilities are a plus for serving diverse patients.
• Familiarity with Microsoft Office (Word, Excel) and data entry.

Responsibilities

• Greet patients and providers professionally at the front desk or intake area.
• Collect and verify patient information and demographics using EMR.
• Review and update medical records ensuring HIPAA compliance.
• Verify insurance coverage including Medicare/Medicaid; assist with authorizations.
• Schedule infusion appointments efficiently with multi-line phone systems.
• Document CPT/ICD coding and billing information accurately.
• Coordinate with clinical staff to obtain required medical documentation.
• Utilize Microsoft Office for administrative tasks and reporting.
• Provide excellent patient service with prompt phone/in-person inquiries.
• Maintain HIPAA confidentiality in all data handling.

Skills

Strong organizational skills

Excellent communication

Professional phone etiquette

Bilingual abilities

Attention to detail

Tools

Epic

Meditech

Athenahealth

eClinicalWorks

Microsoft Office

Job description

HOME INFUSION PHARMACY - INTAKE SPECIALIST

8026 LORRAINE AVE , STE 207 , STOCKTON,CA,95210

Pay: $20.90 - $22.90 per hour

Job Summary
We are seeking a dedicated and detail-oriented Intake Specialist to join our infusion pharmacy team. The ideal candidate will possess strong administrative skills, medical terminology knowledge, and experience with electronic health record (EHR) systems. As an Intake Specialist, you will serve as the first point of contact for patients and healthcare providers, ensuring accurate collection of patient information, insurance verification, and coordination of infusion therapy appointments. Your role is vital in facilitating seamless patient intake processes while maintaining compliance with healthcare regulations and delivering exceptional customer service.

Duties

• Greet patients and healthcare providers professionally, ensuring a welcoming environment at the front desk or intake area.
• Collect and verify patient medical information, insurance details, and demographic data accurately using EMR systems.
• Review and update medical records, ensuring completeness and compliance with HIPAA regulations.
• Verify insurance coverage, including Medicare and Medicaid, and assist with insurance authorization processes.
• Schedule infusion appointments efficiently while managing multiple lines on multi-line phone systems.
• Maintain accurate documentation review for care plans, CPT coding, ICD-9/10 coding, and billing purposes.
• Coordinate with clinical staff to ensure all necessary medical documentation is obtained prior to treatment.
• Utilize computer skills in Microsoft Office.
• Provide excellent patient service by addressing inquiries promptly via phone or in person while demonstrating proper phone etiquette and professionalism.
• Ensure compliance with HIPAA standards during all data handling activities and maintain confidentiality of sensitive health information.

Qualifications

• Prior experience in medical administrative support within a clinical or pharmacy setting is highly preferred.
• Proficiency with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
• Knowledge of medical terminology, ICD-9/10 coding, CPT coding, and medical billing procedures.
• Strong organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment.
• Excellent communication skills—both verbal and written—and professional phone etiquette.
• Experience with insurance verification processes including Medicare and Medicaid is desirable.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Familiarity with office management software such as Microsoft Office (Word, Excel) is required.
• Demonstrated attention to detail in documentation review and data entry tasks is essential. Join our team to provide exceptional intake services that support high-quality infusion therapy care while fostering a positive patient experience through professionalism and efficiency!
• Health insurance