Home Infusion Intake Coordinator

AIS Healthcare; United States; Remote; USD 42,000 - 55,000; Full time

Job summary

Advanced Infusion Care (AIC), a division of AIS Healthcare, seeks an experienced Intake Coordinator to join our team. This role ensures patient access to infusion therapies by handling insurance verification, benefits investigations, and authorizations, coordinating onboarding with providers and nursing staff.

You will work across patients, providers, nursing, pharmacy, and sales teams with a solid grasp of infusion reimbursement and payer requirements. This is not a general medical intake role.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years in Home Infusion Intake, Specialty Pharmacy Intake, Infusion Center Intake, or Authorization/Benefits Verification.
• Experience with insurance verification, benefits investigation and prior authorizations.

Responsibilities

• Enter patient, physician, insurance, and authorization information into company systems.
• Review referrals and prescription orders for completeness.
• Contact patients and providers to obtain missing information.
• Conduct comprehensive benefits investigations for new referrals.
• Review medical and pharmacy benefit plans for eligibility.
• Gather clinical documentation needed for prior authorizations.
• Monitor and follow through on authorizations to approval.
• Communicate authorization status to patients, providers, and internal teams.
• Assist denials with appeals and peer-to-peer review processes.
• Educate patients regarding coverage and financial responsibility.
• Coordinate care across Nursing, Pharmacy, Sales, and Reimbursement teams.
• Assist patients with manufacturer programs and financial support options.
• Identify alternate pharmacy providers when payer restrictions apply.
• Support training and development of new team members.
• Participate in process improvement and workflow optimization.

Skills

Excellent communication

Customer service

Attention to detail

Organizational skills

Time management

Independent work

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Home Infusion or Infusion Center Experience Required

Home infusion and specialty pharmacy experience is strongly preferred, with extensive experience supporting immune globulin therapies (IVIG/SCIG) highly desired. Experience with Alpha-1 and other specialty biologic therapies is also preferred.

Join Advanced Infusion Care

Advanced Infusion Care (AIC), a division of AIS Healthcare, is the leading provider of home infusion therapies and specialty pharmacy services. Guided by our core values of Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives for the patients, providers, and communities we serve.

We are seeking an experienced Intake Coordinator to join our growing team. This is a critical role responsible for helping patients gain timely access to life-changing infusion therapies by managing insurance verification, benefits investigations, prior authorizations, and patient onboarding activities. The ideal candidate will have a strong understanding of infusion reimbursement, payer requirements, and the unique challenges associated with specialty biologic medications.

If you thrive in a fast-paced healthcare environment, have a proven background in home infusion, specialty pharmacy, or infusion center operations, and are passionate about helping patients navigate complex insurance and authorization processes, we'd love to hear from you.

Why Join AIS Healthcare?

We offer a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Long-Term Disability Insurance
• Generous Paid Time Off
• 401(k) with Employer Match
• Career Growth and Advancement Opportunities
• Collaborative Team Environment
• Mission-Driven Culture Focused on Patient Care

Position Summary

The Intake Coordinator is responsible for providing patient access to infusion therapies by verifying insurance eligibility, reviewing benefits, obtaining authorizations, and coordinating communication between patients, providers, nursing, pharmacy, and sales teams.

This role requires a strong understanding of infusion reimbursement, medical and pharmacy benefits, prior authorizations, and patient onboarding workflows.

This is not a general medical intake position. Candidates must have prior experience working in a Home Infusion, Specialty Pharmacy, or Infusion Center environment.

What You'll Do

• Enter patient, physician, insurance, and authorization information into company systems
• Review incoming referrals and prescription orders
• Contact patients and providers to obtain missing information
• Conduct comprehensive benefits investigations for new referrals
• Review both medical and pharmacy benefit plans
• Obtain clinical documentation needed for prior authorization submissions
• Follow authorizations through approval and resolution
• Communicate authorization status updates to patients, providers, and internal teams
• Manage denials and assist providers with appeals and peer-to-peer review processes
• Educate patients regarding coverage and financial responsibility
• Coordinate care across Nursing, Pharmacy, Sales, and Reimbursement teams
• Assist patients with manufacturer assistance programs and financial support options
• Identify alternate pharmacy providers when required by payer restrictions
• Support training and development of new team members
• Participate in process improvement initiatives and workflow optimization projects

Required Qualifications

• High School Diploma or GED
• Minimum of 2 years of experience in:
  • Home Infusion Intake
  • Specialty Pharmacy Intake
  • Infusion Center Intake
  • Authorization or Benefits Verification within an infusion environment
• Experience with insurance verification, benefits investigation, and prior authorizations
• Strong understanding of medical and pharmacy benefits
• Excellent communication and customer service skills
• Strong attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Advanced organizational and time management skills
• Ability to work independently with minimal supervision
• Proficiency in Microsoft Outlook, Word, and Excel

About Advanced Infusion Care (AIC), a Division of AIS Healthcare

Advanced Infusion Care (AIC) is not like other specialty pharmacies. We specialize in select therapies tailored for patients with rare diseases. This enables us to provide in-depth expertise and deliver exceptional clinical care that patients can receive at one of our dedicated infusion centers or in the comfort of their own home. Our Center of Excellence approach to patient care leverages a team-based model that prioritizes patient outcomes.

We're looking for positive, hardworking professionals who are passionate about making a difference in the lives of patients and providers.

AIS Healthcare | Advancing Quality. Improving Lives.