Home Health Staffing Coordinator

Compassus; Seattle (WA); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Wellness programs

Flexible time off

Health benefits

Job summary

Compassus is seeking a Staffing Coordinator for on-site duties in Tukwila, WA. The role coordinates Home Health clinical staff schedules, triages calls, and ensures patient admissions align with agency timelines.

Responsibilities include scheduling visits, coordinating daily staff assignments, and collaborating with clinical supervisors to address staffing challenges. Strong customer service and healthcare environment experience preferred.

Qualifications

• 2 years demonstrated outstanding customer service experience.
• 6 months experience in a healthcare related environment.
• 1 year experience in staffing or related experience in a clinical setting or home services.
• 1 year experience in coordination or scheduling out-of-office staff.

Responsibilities

• Triages incoming calls on the Home Health queue, referral line and cell phones in a courteous and professional manner.
• Carries out non-clinical requests and refers clinical calls to the appropriate clinician or clinical supervisor in a timely and efficient manner.
• Schedules visits in the electronic scheduling system in an efficient and timely manner that maximizes continuity of care and clinical productivity.
• Coordinates clinical staff assignments daily, uses critical thinking to ensure each clinician has an appropriate schedule.
• Reassigns visits in case of sick calls, staff or patient requests.
• Consults with clinical supervisors as needed.
• Coordinates with clinical supervisors, Home Health Access, and other staffing areas when staffing challenges arise.
• Reviews visit requests that exceed orders and follows scheduling protocols.

Skills

Customer service

Scheduling coordination

Phone triage

Education

Bachelor's degree or equivalent

Medical terminology coursework

Job description

Company: Providence at Home with Compassus Staffing Coordinator
Work Location - On-site: 2811 S. 102nd St, Suite 220, Tukwila, WA 98168
Work Schedule: Monday - Friday 8am - 5pm PST + availability for 1 weekend per month.

Position Summary

Accountable for the efficient coordination of the Home Health clinical staff schedules. Scope of work includes triaging incoming calls to the Home Health queue; scheduling visits in an electronic scheduling system; ensuring staff assignments maximize continuity of care and clinical productivity. Also responsible for coordinating and assignment daily schedules for clinical staff, facilitating the sharing of clinical staff among PSA Home Health agencies, confirming upcoming admission visits with patients and providing Home Health Access teams and the clinical supervisors/managers with staffing information.

Position Specific Responsibilities

• Triages incoming calls on the Home Health queue, referral line and cell phones in a courteous and professional manner.
• Carries out non-clinical requests and refers clinical calls to the appropriate clinician or clinical supervisor in a timely and efficient manner.
• Schedules visits in the electronic scheduling system in an efficient and timely manner that maximizes continuity of care and clinical productivity.
• Coordinates clinical staff assignments daily, uses critical thinking skills to ensure each clinician has an appropriate schedule.
• Reassigns visits in case of sick calls, staff or patient requests.
• Consults with clinical supervisors as needed.
• Coordinates with clinical supervisors, Home Health Access, and other Home Health staffing areas when staffing challenges arise.
• Reviews with appropriate clinician any visit requests that have exceeded orders and follows protocol in scheduling these visits.
• Responsible for developing clinical schedules on a daily basis and ensures that schedules are available for clinicians to sync according to established agency timelines.
• Coordinates with clinical staff regarding assignments/schedule for the next day; contacts the clinician via phone if the clinician needs to be reassigned during the day.
• Assigns patient to the appropriate staff and ensures the admission visit and add-on visits are scheduled out according to agency guidelines.
• Contacts the patient/caregiver to confirm the upcoming admission visit.
• Confirms patient's address, and if unable to reach the patient/caregiver problem-solves the referral to ensure the patient will be available for the admit visit.
• Coordinates appropriate communication of staffing needs within the scheduling area and facilitates the sharing of clinical staff among PSA Home Health agencies.
• Fosters a welcoming environment for clinicians.
• Arranges interpreter service when necessary.
• Actively participates in planning and implementing activities to accomplish the department goals and objectives.
• Determines availability for new patient referrals; measures and tracks agency availability on a daily basis.
• Performs other duties as assigned.

Education and/or Experience

• Preferred - Coursework/Training: Educational coursework in medical terminology.
• WA: No education requirement.
• Preferred - Bachelor's Degree or equivalent educ/experience.
• Required - 2 years demonstrated outstanding customer service experience.
• Preferred - 1 year recent experience in staffing or related experience in a clinical setting or home services.
• Required - 6 months experience in a healthcare related environment.
• Preferred - 1 year experience in a healthcare environment.
• Preferred - 1 year case assignment experience.
• Preferred - 1 year experience in coordination or scheduling out-of-office staff.

Diversity and Inclusion

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Compensation range: $22.05 - $33.74/hr The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Compassus offers a comprehensive benefits package including, Medical, Dental, Vision, 401k and much more.

Compassus Advantage

• Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

Compassus provides a continuum of integrated home-based services including home health, home infusion, palliative and hospice care. Thousands of teammates and hundreds of access points nationwide provide high-quality care and manage patients’ advanced illnesses in partnership with health systems and long-term care partners.

The Compassus Care for who I am culture reflects its unique care delivery model, which focuses on each person as an individual as well as a patient, to improve their quality of life in a meaningful way.

Learn more at compassus.com or follow @Compassus on Facebook, LinkedIn, Instagram or Twitter.