Home Health Scheduling & Intake Coordinator

EmergencyMD; Washington (District of Columbia); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision

Dental

Paid Time Off

Sick Leave

Retirement plans

Job summary

Human Touch Home Health Care in Colorado Springs, CO is seeking an Intake & Scheduling Specialist to support referrals, intake, insurance verification, and client scheduling for home health services. This role requires strong organization, attention to detail, and effective communication in a fast-paced office environment.

The position involves coordinating with clinicians, insurance providers, and patients to ensure timely authorization and scheduling, maintaining records, and delivering

Qualifications

• High school diploma or GED required or better.
• Minimum of two years of relevant experience, preferably in home health, home care, healthcare administration, public health, or related healthcare setting.
• Experience with intake, authorizations, insurance verification, scheduling, medical records, or healthcare administration preferred.
• Strong understanding of HMO, Medicaid, and Medicare payors and reimbursement processes.
• Knowledge of medical terminology and healthcare documentation.
• Excellent verbal and written communication skills.
• Strong interpersonal, organizational, and customer service skills.

Responsibilities

• Perform intake, authorization, insurance verification, eligibility, scheduling, and related administrative duties.
• Answer client inquiries, receive referrals, and assist with coordinating home care services.
• Obtain and accurately document patient insurance, demographic, and referral information.
• Identify and verify insurance coverage for home health care services.
• Obtain and document prior authorizations for home care services from insurance providers.
• Maintain accurate and up-to-date authorization records and documentation.
• Communicate with insurance companies, hospitals, medical personnel, clients, and other referral sources regarding coverage, authorizations, admissions, and services.
• Maintain communication with hospital and insurance personnel and provide information regarding organizational services and coverage requirements.
• Enter new patients into the scheduling system and update patient information as changes occur.
• Schedule clinicians to provide ongoing home health care services and ensure appropriate staffing for newly referred clients.
• Assist with managing clients through staffing, scheduling, operations, and administrative support.
• Communicate with clinicians regarding admissions, hospitalizations, discharges, authorization expirations, and other client occurrences.
• Triage unscheduled and emergency situations in coordination with the Authorization Department and appropriate clinical personnel.
• Prepare and distribute denial letters and other communications to medical personnel, including appropriate documentation and follow-up instructions.
• Track, collect, and maintain statistical data related to referrals and submit reports as required.
• Sort, process, scan, and accurately enter incoming reports and documents into appropriate systems and databases.
• Maintain the accuracy, completeness, confidentiality, and security of medical records and health information.
• Respond to employee and client questions and requests for information in a timely, professional, and knowledgeable manner.
• Prepare emails, reports, correspondence, and other written communications as needed.
• Provide clerical and administrative support to the business office and home care operations.
• Assist with payroll data entry and processing for approximately 23 clinicians while following established company policies and procedures.
• Attend meetings and participate on committees as required.
• Provide excellent customer service and communicate with clients, employees, clinicians, and external partners with professionalism, respect, and courtesy.
• Perform other duties as assigned to support the goals and objectives of the organization.

Skills

Attention to detail

Multitasking

Customer service

Communication

Organization

Teamwork

Education

High school diploma or GED

Tools

Microsoft Windows

Microsoft Office

Word

Excel

Job description

Human Touch Home Health Care in Colorado Springs, CO is seeking an Intake & Scheduling Specialist to support referrals, intake, insurance verification, and client scheduling for home health services. This role requires strong organization, attention to detail, and effective communication in a fast-paced office environment.

The position involves coordinating with clinicians, insurance providers, and patients to ensure timely authorization and scheduling, maintaining records, and delivering