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Fry's Food Stores; Surprise (AZ); On-site; USD 17,000 - 21,000; Full time

Job summary

Fry's Food Stores in Surprise, AZ is seeking a dedicated team member to deliver exceptional customer service and maintain a safe, clean department environment. You will engage customers, answer product questions, and operate the cashier while supporting stock and merchandising tasks.

The role emphasizes strong communication, basic math skills, and the ability to work effectively in a fast-paced setting, with adherence to health, safety, and store policies.

Qualifications

• Strong communication and interpersonal skills.
• Proficiency in basic arithmetic for transactions.
• Ability to remain calm under pressure during busy periods.
• Capability to meet the physical demands of the job.
• Must be 18 years or older.

Responsibilities

• Provide outstanding customer service and create a welcoming environment.
• Assist customers by answering questions about products and promotions.
• Maintain knowledge of products and store layout to guide customers.
• Operate cash register and perform cashier functions.
• Keep department clean, stocked and compliant with safety policies.
• Monitor inventory and report discrepancies to management.
• Support department goals and adhere to company policies.

Skills

Effective communication

Basic math

Stress management

Physical stamina

Age requirement 18+

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Support the day-to-day functions of the department operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Minimum

• Effective communication skills
• Knowledge of basic math: counting, addition, and subtraction
• Ability to handle stressful situations
• Must be able to meet the minimum physical demands of the position
• Must be 18 or older

Desired

• Retail experience
• High school diploma or equivalent
• Second language: speaking, reading and/or writing

• Adhere to all local, state and federal health and civil codes.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Understand the store's layout and be able to locate products.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Observe scheduled shift operating hours.
• Demonstrate creative merchandising.
• Condition all products in assigned sections according to company policy.
• Understand and perform cashier functions.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.