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Kroger; Coeur d'Alene (ID); Sur place; USD 17 000 - 22 000; Temps partiel

Avantages offerts par ce poste

Employee discount

Résumé du poste

The Kroger Co. is seeking a customer service-oriented team member to provide outstanding service in a store environment in Idaho. You will assist customers, answer questions about products, and help maintain a safe, clean, and welcoming department area.

Responsibilities include promoting a positive shopping experience, knowing the department products, and supporting the department manager in achieving sales and profit goals while adhering to quality standards and safety procedures.

Qualifications

• Minimum: Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsabilités

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and valued by answering questions about products.
• Gain knowledge of products in the department and respond to inquiries with recommendations.
• Offer product samples to help customers discover items they inquire about.
• Inform customers of specials and promotions in Drug GM and Home.
• Recommend items to meet customer needs and preferences.
• Review sell-by dates and take action as needed.
• Label, stock, and inventory department merchandise.
• Report discrepancies in product ordering/shipping to the department manager.
• Maintain a positive attitude and stay current with ads and promotions.
• Assist with safety procedures and report unsafe conditions to management.
• Inspect equipment and report any maintenance needs.
• Notify management of accidents involving customers or employees.
• Report safety risks or illegal activity as required.

Connaissances

Customer service

Communication

Stress management

Formation

High school diploma or equivalent

Description du poste

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about
• Inform customers of Drug GM and Home specials
• Recommend Drug GM and Home items to customers to ensure they get the products they want and need
• Review “sell by” dates and take appropriate action
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math; counting, addition, and subtraction

Desired

• Retail experience
• Second language: speaking, reading and/or writing