Home Furnishings Associate

Broad River Retail; Matthews (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Uncapped earnings

Medical insurance

Dental insurance

Vision insurance

Paid time off

401K matching

Employee discount 40%

Job summary

Broad River Retail is looking for a motivated Home Furnishing Associate to guide customers in our Matthews showroom. In this fast-paced role, you will help clients create personalized living spaces, present furniture options, and use upselling techniques to drive sales.

You’ll work closely with guests to arrange financing, delivery, and final satisfaction, while expanding product knowledge through ongoing training. Earnings are uncapped with a high earning potential.

Qualifications

• Experience in high-customer-expectation environments such as sales, hospitality, or retail.
• Entrepreneurial mindset with a strong sense of teamwork.
• Coachable, self-motivated, and eager to continuously learn and grow.
• High-energy, people-focused individual who goes above and beyond to exceed customer expectations.
• Professional, positive, resilient, and goal-driven with a strong work ethic.
• Detail-oriented with excellent follow-up and follow-through skills.
• Strong time-management abilities and thrives in a fast-paced retail sales setting.
• Excellent interpersonal and communication skills—both verbal and written.
• Comfortable with technology, including basic computer skills and proficiency with iPads or tablets.
• Developed problem-solving skills and the ability to focus attention on details.
• Ability to build and maintain trusted partnerships with business stakeholders and leadership.
• Willingness to work a flexible schedule, including nights and weekends

Responsibilities

• Greeting guests upon arrival, learning motivations, and building relationships.
• Presenting and discussing furniture options based on discovery during sales consult.
• Utilizing sales and upselling techniques.
• Marketing new sales, events, and financing options.
• Assisting customers with financing, purchasing, delivery, and satisfaction.
• Continuing product knowledge and professional training to maximize earnings.

Skills

Customer service

Sales

Teamwork

Coachable

Self-motivated

Time management

Communication

Interpersonal skills

Tech savvy

Problem solving

Partnership building

Flexible schedule

Tools

iPad

Job description

Job Details

Job Location: OUTLET MATTHEWS Store - MATTHEWS, NC 28105

Home Furnishing Associate

CULTURE SNAPSHOT

Broad River Retail is an organization of integrity, diversity, and culture working together for the purpose of ‘Furnishing Life’s Best Memories’. At Broad River, we call all our employees “Memory Makers.”We do this because we know everyone who works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest-growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.

AT A GLANCE

The Home Furnishing Associate reports directly to the General Manager and is part of the Retail Performance team. In this customer-facing retail sales role, you’ll go beyond selling furniture—you’ll guide customers through creating personalized living spaces and help them find the perfect sleep system to match their lifestyle. We’re looking for motivated, results-driven sales professionals who thrive in a fast-paced environment and are excited by the opportunity to have an uncapped earning potential.

DAY IN THE LIFE AS THIS MEMORY MAKER

• Greeting guests upon their arrival in our retail showroom, learning their motivation for their visit, and developing a lasting customer relationship.
• Presenting and discussing various home furnishing product options based upon your discovery of your prospective clients, including lifestyle, needs, and goals, during the sales consultation.
• Utilizing sales and upselling techniques.
• Marketing new sales, special events, and financing options.
• Assisting customers in financing, purchasing, delivery, and achieving ultimate satisfaction.
• Increasing personal knowledge of products, sales techniques, and promotions through continuous professional training and development.

WORKPLACE ENVIRONMENT

While performing the duties of this job, the employee is:

• Ability to work independently, as well as in a collaborative team environment within an office setting.
• Physical requirements such as extended periods of standing may be required.
• Must be able to lift up to 15 pounds at a time.
• Ability to communicate effectively verbally, in writing, and/or electronically.
• Ability to use logical reasoning for simple and complex problem solving.
• Flexible work schedule, which may include nights and weekends.
• We provide the tools, training and support to help you succeed and maximize your earnings.

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.

MEMORY MAKER PERKS & BENEFITS

This is a 100% commission-based role with uncapped earning potential.

• Most of our sales professionals earn $70,000-$100,000, with top performers exceeding that range.
• Your income is directly tied to your performance.
• Medical, dental, vision, and life insurance options
• Paid time off and 401K matching contribution
• Employee discount (40%) at BRR locations
• Internal Opportunities for career growth and advancement

OUR COMMITMENT TO YOU

Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.

Qualifications WHAT YOU’LL NEED TO SUCCEED

• Ideal candidate will have experience in high-customer-expectation environments such as sales, hospitality, or retail.
• Entrepreneurial mindset with a strong sense of teamwork.
• Coachable, self-motivated, and eager to continuously learn and grow.
• High-energy, people-focused individual who goes above and beyond to exceed customer expectations.
• Professional, positive, resilient, and goal-driven with a strong work ethic.
• Detail-oriented with excellent follow-up and follow-through skills.
• Strong time-management abilities and thrives in a fast-paced retail sales setting.
• Excellent interpersonal and communication skills—both verbal and written.
• Comfortable with technology, including basic computer skills and proficiency with iPads or tablets.
• Developed problem-solving skills and the ability to focus attention on details.
• Ability to build and maintain trusted partnerships with business stakeholders and leadership.
• Willingness to work a flexible schedule, including nights and weekends