Home Furnishings 1.0 - Christiana Mall

JCPenney; Newark (DE); Sur place; USD 30 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision Insurance

Paid Vacation

401(k) with Company Match

Associate Discount

Paid Holidays

Résumé du poste

Join a forward-thinking company as a Home Furnishings Associate, where your passion for service and product knowledge will drive sales and enhance customer experiences. In this dynamic role, you'll greet and assist customers, promote products, and ensure a clean and organized store environment. With a focus on teamwork and accountability, you'll contribute to a culture of excellence while enjoying a competitive benefits package, including commissions on sales and associate discounts. This is a fantastic opportunity to grow your career in a supportive and inclusive environment that values your contributions and encourages personal development.

Qualifications

• Strong customer service skills to assist and engage with customers.
• Ability to meet sales goals and maintain performance standards.

Responsabilités

• Assist customers in finding products and provide exceptional service.
• Participate in inventory processes and maintain store organization.

Connaissances

Customer Service

Sales Skills

Problem Solving

Team Collaboration

Description du poste

General Description

As a Home Furnishings 1.0 associate, you will contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goals.

Primary Responsibilities:

• Customer Service & Sales – Greets and assists customers in finding products and delivers exceptional customer service. Inform customers of key product attributes and care/protection plans to generate interest and suggest additional products to customers. Meets or exceeds sales goals and productivity standards. Partners with team members and actively listens to all customer issues. Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company’s credit application process.
• General Operations – Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise. Maintains sales floor recovery process to ensure a clean and organized store environment. Completes pricing and signing processes in specialty businesses.
• Performance Standards – Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) the company’s iCAP program, products and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:

To achieve success at JCPenney, a Home Furnishings 1.0 Associate will possess the following:

• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency.

In addition to a competitive wage, this position offers 1% commission on net sales of qualified merchandise.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.