Specialty Associate - Governors Sq

J.c. Penney; Honolulu (HI); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Term life Insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney is seeking a Specialty Associate to drive profitable sales growth by combining in-depth product knowledge with a passion for service. You will build clientele, meet sales goals, and work with the team to ensure a clean, organized store.

You will engage customers in product discussions, explain care plans, and promote FindMore and related programs while supporting credit and loyalty initiatives. A collaborative team environment and ongoing product training await the right candidate.

Qualifications

• Excellent customer service and communication skills.
• Ability to meet or exceed sales goals.
• Knowledge of credit, gift cards, and loyalty programs helpful.

Responsibilities

• Greet and assist customers, explain product attributes, promote add-ons.
• Participate in inventory, transfers, returns, and store upkeep.
• Support safety, shrink control, and meet performance standards.

Skills

Customer service

Sales

Product knowledge

Teamwork

Job description

General Description

As a Specialty Associate, you will contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goal.

Primary Responsibilities

• Customer Service & Sales – Greets and assists customers, informs them of key product attributes, care plans, and additional products, meets or exceeds sales goals and productivity standards, partners with team members, listens to customer issues, promotes FindMore, assists with credit, reward, and gift card programs, and engages customers in the credit application process.
• General Operations – Participates in inventory process, merchandise transfers, return to vendor/warehouse, defective merchandise, maintains sales floor recovery process for a clean and organized store, and completes pricing and signing processes in specialty businesses.
• Performance Standards – Supports company shrink and safety initiatives and consistently meets established performance standards for the role, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Results – Solve problems and make smart decisions that drive sales, profit or customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership – Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity – Proactively find ways to improve the customer experience; show confidence and courage to do what’s right; take action with energy and urgency.

Benefits

If eligible, we offer a competitive benefits package, including medical, dental, and vision coverage; term life insurance; paid vacation/holidays; and a 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com

About JCPenney

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services—including salon, portrait, and optical. The company and its 50,000 associates worldwide serve customers where, when, and how they want to shop—from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrated 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.