Home Equity Loan Officer

Neighborhood Credit Union; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Neighborhood Credit Union is seeking a Mortgage Loan Officer to conduct loan interviews, collect information for underwriting, and guide applicants through mortgage processes. The role emphasizes customer service, accurate data collection, and adherence to guidelines.

Responsibilities include preparing disclosures, coordinating closings, and maintaining professional relationships with lenders and partners to ensure timely processing and compliance with regulations.

Qualifications

• Experience conducting loan interviews and gathering verification data.
• Ability to counsel applicants and explain mortgage steps and timelines.
• Familiarity with HMDA reporting and loan documentation requirements.

Responsibilities

• Conduct loan interviews and process mortgage applications.
• Counsel applicants and request information as needed.
• Prepare disclosures and closing documents for loans.
• Maintain liaison with mortgage partners and departments.

Skills

Customer interviews

Underwriting basics

Regulatory compliance

Financial analysis

Communication

Relationship building

Mortgage disclosures

Job description

Mortgage Loan Officers will conduct loan interviews and collects all pertinent information needed for verification and underwriting purposes. Employs sales and service techniques to ensure loans are processed and closed according to established mortgage guidelines and procedures.

Essential Functions And Basic Duties

• Assumes responsibility for the effective and timely performance of assigned functions.
• Conducts loan interviews, answers inquiries, and processes applications in a timely manner of all real estate requests made by telephone and internet.
• Counsels applicants during the loan process, obtaining additional information when necessary and keeping applicants updated as to the status of their application.
• Prepares mortgage disclosures, collects contract (if applicable) and all other documents required, and ensures all necessary documentation is signed by applicants.
• Prepares approved loans for closing, drawing closing documents, scheduling closing appointments and conducting closing. Also preparing file for final funding.
• Completes HMDA on all mortgage loans originated.
• Evaluates applicant financial information including salary, assets, debts, and expenses.
• Verifies the accuracy of all applicant data provided.
• Certifies compliance is met with all regulations.
• Assumes responsibility for establishing and maintaining professional business relations with customers, other financial institutions, and merchants.
• Establishes, develops, and maintains referral network with professionals such as pool builders who can provide an on-going source of referrals.
• Analyzes potential lending opportunities involved in each lending situation to further assist the borrower as well as increase the credit union’s lending portfolio.
• Maintains professional relationships with partners such as Member First Mortgage, Certified Funding, Achieva, and Truhome.
• Timely and effectively processes indirect loans.
• Assumes responsibility for establishing and maintaining effective coordination and working relations with Company personnel and with management.
• Communicates effectively and professionally with teammates, other departments, management, and mortgage partners related to mortgage inquires.
• Completes any internal requests by email or phone.
• Assists other departments including and related to mortgage inquiries.
• Assumes responsibility for related duties as required or assigned.
• Maintains understanding of the credit union’s loan policy, and loan products and services.
• Ensures that the credit union’s lending practices follow state and federal regulations.