Home Care Supervisor for Community Care Program of Illinois Dept on Aging

Safe Life Home Health Care; Lombard (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading home healthcare provider in Lombard, IL is seeking a Home Care Supervisor for its Community Care Program. This mid-senior level position involves overseeing operational strategies and managing client care to ensure high-quality service delivery. Ideal candidates will have strong communication skills, a certification, and experience in home care operations.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Flexible schedule

Qualifications

• Requires a valid Homecare Supervisor Certification to be obtained within 3 months.
• Experience in home care operations is preferred.
• Knowledge of IDOA compliance is a plus.

Responsibilities

• Oversee operations for the new Community Care Program vertical.
• Conduct staff recruitment and training.
• Manage client assessments and ensure compliance with guidelines.

Skills

Organizational abilities

Strong written/verbal communication

Computer proficiency

Education

Homecare Supervisor Certification

Tools

Microsoft Office

WellSky Personal Care platform

Job description

Home Care Supervisor for Community Care Program of Illinois Dept on Aging

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Location: Lombard IL

About Us Safe Life Home Healthcare, LLC, established in 2010, is a premier 4-star patient satisfaction organization serving the greater Chicago area. With over a decade of excellence in skilled nursing and home health services, we've built a reputation for delivering exceptional patient care through our dedicated team of healthcare professionals. Our commitment to quality has earned us recognition for outstanding patient outcomes and satisfaction scores.

Location: Lombard IL

About Us Safe Life Home Healthcare, LLC, established in 2010, is a premier 4-star patient satisfaction organization serving the greater Chicago area. With over a decade of excellence in skilled nursing and home health services, we've built a reputation for delivering exceptional patient care through our dedicated team of healthcare professionals. Our commitment to quality has earned us recognition for outstanding patient outcomes and satisfaction scores.

Building on our success in home health, we're now expanding our service portfolio to include the Community Care Program (CCP), demonstrating our commitment to meeting the evolving needs of our community. At Safe Life, we believe in providing comprehensive care solutions that enable our clients to maintain their independence and quality of life in the comfort of their homes. Our expansion into CCP services reflects our mission to provide accessible, high-quality care to seniors and adults with disabilities throughout Illinois.

Position Overview We're seeking an experienced Home Care Supervisor/Operations Manager to lead our new CCP vertical while supporting existing operations. This role offers significant growth opportunities.

Key Responsibilities:

Administrative Duties:

• Answer and transfer phone calls
• Provide quality customer service
• Maintain filing systems
• Lead the establishment of CCP vertical
• Build relationships with CCUs and community partners
• Manage incoming client referrals
  
  
  

Staffing Responsibilities:

• Recruit, hire, and terminate employees
• Conduct pre-service and in-service training
• Coordinate client care (caseload up to 50 clients)
• Communicate with vendors regarding documentation and service deviations
  
  
  

Data Entry & Operations:

• Enter and maintain employee/client data accurately
• Manage client assessments and visit reports
• Ensure compliance with IDoA requirements
• Integrate CCP operations with existing home health services
  
  
  

Supervisory Responsibilities:

• Create/update client and employee folders
• Conduct quarterly evaluations
• Process timesheets and manage payroll reports
• Submit accurate payroll data
• Develop operational procedures for CCP services
  
  
  

Customer Service:

• Refer clients to appropriate programs
• Assist with service applications
• Respond to inquiries within 24 hours
• Resolve client/employee issues efficiently
  
  
  

Required Qualifications:

• Strong written/verbal English communication ( Knowledge of Spanish or any other language a plus)
• Exceptional organizational abilities
• Computer proficiency (Microsoft Office)
• Prior office experience
• Must pass Homecare Supervisor Certification (3 months)
  
  
  

Preferred Qualifications:

• Experience with the WellSky Personal Care platform (formerly Clear Care)
• IDOA compliance knowledge
• Home care operations experience
• CCP program management experience
• Track record in scaling healthcare operations
  
  
  

Benefits:

• Salary: $50,000 - $60,000 annually
• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Flexible schedule
  
  
  

Schedule:

• Full-time (40 hours/week)
• Day shift
• On-site at Lombard, IL

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Hospitals and Health Care

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