Home Care Scheduler

Caregivers of Chariton, LLC; South Portland (ME); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Tuition assistance for full-time staff

401(k) with employer match

Paid time off & holidays

Bereavement leave

Pet insurance

Job summary

Elara Caring is hiring a Home Care Scheduler in Portland, ME. This in-person, full-time role supports administrators in scheduling patient visits and coordinating care teams to ensure timely, high-quality patient care.

Qualified candidates have a high school diploma or GED (associates preferred) and at least 1 year of scheduling experience in home care; bilingual Spanish/English is a plus. Proficiency with Homecare Homebase, Workday, and MS Office is expected.

Qualifications

• High school diploma or GED required; Associates degree preferred
• 1 year of practical experience required
• 1 year of patient scheduling in home care agency setting preferred
• Familiarity with national standards of care, state licensure, and federal conditions of participation
• Ability to convey information clearly, listen, and respond appropriately
• Ability to plan ahead, set timeframes, and allocate resources
• Proficiency in enterprise applications (Homecare Homebase, Workday) and MS Office
• Ability to handle complaints, negotiate outcomes, and manage patient expectations
• Understanding of financial impact of scheduling decisions and staff productivity metrics
• Bilingual in Spanish and English preferred

Responsibilities

• Schedule patient visits and manage direct care team member schedules
• Act as intermediary between CTM, direct care staff, patient physicians, and facility staff
• Support Administrators or Branch Directors in scheduling workflows and patient journeys
• Contribute to timely and quality patient care delivery

Skills

Bilingual Spanish-English

Microsoft Office

Education

High school diploma or GED

Associates degree preferred

Tools

Homecare Homebase

Workday

Job description

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

Home Care Scheduler

Full Time

Salary: $21-$25

Portland, ME

In Person

The Scheduler supports Administrators (or Designated Branch Directors) in scheduling patient visits. By advancing key workflows throughout the patient journey, the Scheduler manages direct care team member schedules to ensure adequate and timely patient care visits. The Scheduler acts as an intermediary between the Clinical Team Manager (CTM), direct care team members, the patient's physician or medical provider, and other facility staff overseeing patient care.

Delivering the right care, at the right time, in the right place is the mission that inspires Elara Caring, and that starts with the right people . Currently, we serve over 65,000 patients nationwide, with constant opportunities to have a significant influence in the lives of our patients and their families. This means you have countless ways to make a difference in your role as Scheduler by helping your team to reach their full potential.

Why Join the Elara Caring mission?

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference
• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance

What is Required?

• High school diploma or GED required; Associates degree is preferred
• 1 year of practical experience required
• 1 year of experience of patient scheduling in the home care agency setting is preferred
• Demonstrates familiarity and understanding of national standards of care, state licensure, and federal conditions of participation.
• Ability to convey information and opinions, listening to others and checking for understanding, responding in appropriate message and tone
• Ability to set timeframes, match resources to tasks, and plan ahead
• Ability to make decisions with incomplete information, choosing from multiple options, knowing when to expand
• Quickly become proficient in enterprise applications (Homecare Homebase, Workday, etc.) and intermediate knowledge of Microsoft Office
• Ability to handle complaints, manage conflict and negotiate outcomes
• Ability to seek patient feedback, advocate for patient, understanding of patient needs, and managing patient expectations
• Ability to respond to and control unexpected situations by evaluating solutions and taking initiative to implement best solution
• Ability to understand financial impact of scheduling decisions and staff productivity metrics
• Bilingual in Spanish and English preferred

You will report to the Administrator or Branch Director.

#GaElara

Equal Employment Opportunity

We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail].

Pay & Benefit Information

Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits

EVerify

Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.