Home Care Manager

Azori; Bellevue (WA); On-site; USD 65,000 - 95,000; Full time

Job summary

Azori in Bellevue, WA is seeking a Home Care Manager to oversee homeowner warranty requests and ensure a positive customer experience during the first year after move-in. You will be the single point of contact for warranty needs, coordinating services with homeowners and contractors and tracking progress.

The role emphasizes adherence to industry standards, strong communication, and proactive problem solving to deliver high-quality post move-in service while supporting the Azori team and

Qualifications

• Knowledge of residential construction processes and products.
• Excellent customer service skills and a desire to deliver positive customer experiences.
• Strong organizational and time management skills; multitask in a fast-paced environment.
• Ability to work independently with little direction.
• Excellent interpersonal, verbal, and written communication skills.

Responsibilities

• Serve as the main point of contact for warranty-related inquiries; respond professionally and promptly.
• Manage and execute post move-in services; coordinate with homeowners and contractors; provide progress updates.
• Ensure adherence to NAHB Residential Construction Standards and safety protocols for warranty repairs and concierge work.
• Conduct walkthroughs of service request, emergency, and concierge lists.
• Maintain and update records and schedules (Warranty Tracking system, files, contractor calendars).
• Collaborate with subcontractors to resolve issues and warranty concerns.
• Foster strong relationships with team members and stakeholders across the organization.
• Identify opportunities for process improvements in post move-in service quality.

Skills

Knowledge of residential construction

Customer service excellence

Organizational & time management

Independent work

Verbal & written communication

Tools

Microsoft Office Suite

Job description

Founded in 2011 by two Bellevue locals, we have grown to become the preeminent Eastside luxury home builder today. Since Day 1 we have been driven by innovation and obsessed with setting our homes apart through their overall design and functionality. We truly get a thrill doing what we love most: building thoughtful homes that inspire community. Learn more about us and see our work at: https://azori.com

Founded in 2011 by two Bellevue locals, we have grown to become the preeminent Eastside luxury home builder today. Since Day 1 we have been driven by innovation and obsessed with setting our homes apart through their overall design and functionality. We truly get a thrill doing what we love most: building thoughtful homes that inspire community. Learn more about us and see our work at: https://azori.com

Why Azori?

We pride ourselves on our empowered team environment and dedication to taking care of our people. We believe in setting you up to succeed with clear career progression, learning opportunities, and ownership of your role from the get-go. Accountability is huge for us, and we place a lot of trust in our employees to do the right thing. We believe that a supportive and inclusive culture yields happy people, and happy people are the most successful at what they do.

About This Role

The Home Care Manager is responsible for ensuring homeowner service requests are efficiently managed while ensuring a positive customer experience. The Home Care Manager is the single point of contact for all homeowners’ warranty needs in the year following a customer’s move-in date. These include managing requests at designated intervals as well as addressing emergent needs and requests that arise during this period.

On a Given Day, Your Work Might Include

• Models and reinforces actions and behaviors consistent with the Company's values, mission, and culture
• Serves as main point of contact for Azori Homeowner inquiries related to warranty needs. Professionally and promptly responds to all homeowner inquiries
• Manages and executes all post move-in services for Azori Homeowners. Coordinates services with homeowners and contractors, communicates progress/updates, and proactively circles back on any outstanding items or questions
• Ensures adherence to NAHB Residential Construction Standards and safety protocols for warranty repairs and concierge work
• Conducts walkthroughs of Service Request Lists, Emergency Requests and Concierge Requests
• Maintains and updates numerous records and schedules, including but not limited to: the Azori Warranty Tracking system, files and folders in company directory, personal schedule and contractor schedules
• Collaborates with subcontractors to resolve problems, including work procedures, complaints, and warranty issues
• Proactively partners with and builds strong relationships with team members and key stakeholders across the organization at all levels
• Ensures adherence to Azori standard work processes and takes ownership of improvement opportunities
• Stays informed and up to date on construction technology and advancements, and the latest fixes and repairs
• Interfaces professionally ensures good relationships with a variety of people, including owners, managers, customers, subcontractors, internal team members, tradespersons and laborers
• Identifies opportunities and drives continuous improvement related to quality of construction and delivery of post move-in service
• Partners cross functionally on projects and initiatives as needed or required
• Performs other related duties as necessary or assigned

Preferred Qualifications

Technical

• Knowledge of Residential Construction processes and products is required
• Excellent customer service skills and a desire to deliver positive customer experiences
• Strong organizational and time management skills. Must be able to effectively multitask and juggle simultaneous demands while remaining flexible and efficient in a fast-paced environment
• Ability to work independently with little direction or oversight
• Excellent interpersonal as well as verbal and written communication skills
• Proficient in Microsoft Office Suite
• Ability to make reasonable, rational, quick decisions while under pressure and when faced with unexpected occurrences or delays
• Ability to de-escalate situations and provide conflict resolution
• Ability to adopt Azori processes and