Home Care Intake Coordinator

Internetwork Expert; Northern (KY); Hybrid; USD 33,000 - 36,000; Full time

Job summary

Eminence Home Care in Bala Cynwyd, PA, is seeking a compassionate Home Care Intake Coordinator to be the first point of contact for clients and families, guiding them through the intake process and coordinating care services. In this role you will collect essential information, collaborate with clinical staff, ensure timely documentation, and maintain clear communication while upholding regulations and company policies.

Hours are Monday through Friday, 9:00 a.m.

Qualifications

• Healthcare or home care intake experience preferred.
• Excellent communication, interpersonal and organizational skills.
• Ability to handle sensitive information with confidentiality.
• Familiarity with electronic medical records and healthcare software.
• Compassionate approach and commitment to quality care.

Responsibilities

• Conduct thorough initial assessments to gather necessary information from clients and families.
• Facilitate the intake process, ensuring all documentation is completed accurately and timely.
• Collaborate with clinical staff to assess needs and determine appropriate service levels for clients.
• Maintain clear and ongoing communication with clients, families, and the home care team.
• Ensure compliance with regulations and company policies throughout the intake process.
• Provide clients with information about services available and support them through onboarding.

Skills

Communication skills

Interpersonal skills

Organizational skills

EMR software familiarity

Confidentiality handling

Compassionate care

Healthcare intake experience

Tools

EMR systems

Job description

Eminence Home Care is looking for an enthusiastic and compassionate Home Care Intake Coordinator to join our team in Bala Cynwyd, PA. In this pivotal role, you will serve as the initial contact for potential clients and their families, playing a significant part in guiding them through the intake process. You will be responsible for collecting essential information, coordinating care services, and ensuring that the transition into our home care programs is as smooth as possible.

Your excellent communication skills, organizational abilities, and compassionate approach to care will be essential as you work closely with clients, families, and our healthcare team.

Responsibilities:

• Conduct thorough initial assessments to gather necessary information from clients and their families.
• Facilitate the intake process, ensuring all documentation is completed accurately and timely.
• Collaborate with clinical staff to assess needs and determine appropriate service levels for clients.
• Maintain clear and ongoing communication with clients, families, and the home care team.
• Ensure compliance with relevant regulations and company policies throughout the intake process.
• Provide clients with information about services available and support them through the onboarding journey.

• Previous experience in healthcare or home care intake preferred.
• Strong communication and interpersonal skills.
• Organizational skills with attention to detail.
• Familiarity with electronic medical records and healthcare software.
• Ability to manage sensitive and confidential information.
• Compassionate attitude and commitment to quality care.

Hours: Monday to Friday, 9:00 a.m. - 5:00 p.m.

Location: Bala Cynwyd, PA

Salary: $24 - $26 per hour

About Us:

Our mission is to provide and restore client dignity and independence in their homes through individualized care plans in an effort to reduce caregiver role and stress on family members while avoiding nursing homes and assisted living facilities.

Eminence Home Care, an affiliate of Ultimate Care, is a licensed home care provider located in Connecticut, Maryland, New Hampshire, New Jersey & Pennsylvania. We offer comprehensive home care services where we lead with our hearts to offer top quality and empathetic home care services.

Why Work for Us?

At Eminence Home Care, we are dedicated to fostering a people-centric culture that is pivotal for success in the contemporary home care landscape. Our unwavering commitment begins with inspiring and empowering our employees to unleash their full potential. We actively pursue avenues to cultivate a dynamic learning environment, allowing our team members to explore and nurture their passions and talents. Our goal is to facilitate holistic growth, both personally and professionally, whether within the office or beyond. Join us on this journey of empowerment and achievement!

At Eminence Home Care and our affiliates, we're committed to creating a diverse, inclusive, and authentic workplace. If you're enthusiastic about the role but don't meet every qualification in the job description, we encourage you to apply. You could be the ideal candidate for this or other roles!

Eminence Home Care is an equal opportunity employer committed to non-discrimination in hiring, valuing qualifications over factors such as race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, and sexual orientation. Eminence Home Care is dedicated to providing reasonable accommodations for individuals with disabilities and disabled veterans to foster an inclusive and accessible work environment. If you require accommodation, please inform us Eminence Home Care does not accept resumes from unsolicited search firms nor recruiters.