Home Care Coordinator

Senior Care Partners PACE; Kalamazoo (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Holidays

PTO and Sick Time

Growth opportunities

Life insurance

403(b) Retirement Savings

Employee Assistance

Job summary

Senior Care Partners PACE seeks a hands-on leader to oversee daily home care operations and support a dedicated team of PCAs. You will collaborate with the IDT to deliver person-centered care, coordinate supplies, and ensure timely documentation in the EMR.

The role emphasizes field support, policy development, coaching, and payroll oversight, with a focus on compassionate service and team growth within a mission-driven organization.

Qualifications

• Minimum 2 years of professional leadership experience OR equivalent education and relevant work experience.
• CNA certification or willingness to complete PCA training provided by Senior Care Partners PACE
• At least 1 year of experience working with the elderly, frail, or long-term care populations.

Responsibilities

• Oversee PCA workflow to ensure high-quality participant care.
• Coordinate tasks, breaks, and breaks for PCAs and provide coverage as needed.
• Ensure care documentation is accurate in the EMR.
• Lead and develop the PCA team and payroll processes.
• Represent PCAs at IDT meetings and support care planning.

Skills

Leadership

Communication

Problem solving

Team building

MS Office

Education

CNA certification

PCA training

Tools

EMR software

Job description

TheProgram ofAll-InclusiveCare for theElderly (PACE) offers a variety of services, with many of them provided onsite at a PACE Center.

PACE is an alternative to nursing home care and – through an interdisciplinary care team (IDT) of physicians, nurse practitioners, nurses, social workers, therapists, van drivers, and aides – coordinates and provides preventive, primary, acute, and long-term care services, so older individuals can continue living in the community.

Why You'll Love it Here:

• Purpose
• Professional Development
• Paid Holidays
• PTO and Sick Time
• Internal opportunities for growth
• Team Support
• Competitive Pay
• Life insurance
• 403(b) Retirement Savings
• Employee Assistance
• And MORE!

About the Role

Working under the supervision of the Assistant Home Care Services Manager, you will oversee daily home care operations, support a dedicated team of PCAs, and collaborate closely with our Interdisciplinary Team (IDT) to deliver high-quality, person-centered care. This is a hands-on leadership role that blends coordination, field support, team development, and participant interaction.

If you’re detail-oriented, people-focused, and driven by service, this is the opportunity to grow your leadership career while truly making a difference.

What You’ll Do:

Lead Daily Home Care Operations

• Oversee and organize PCA workflow to ensure consistent, high-quality participant care.
• Assign daily tasks, breaks, and mealtimes for PCAs.
• Provide coverage for PCA responsibilities when needed and troubleshoot issues in the field.
• Coordinate delivery of supplies in collaboration with the IDT.
• Order and manage department supplies.

Champion Quality Participant Care

• Conduct supervisory visits to participant homes to ensure care standards are met.
• Support new and prospective participants as they acclimate to P.A.C.E. services.
• Ensure accurate and timely care documentation in the EMR.
• Deliver start-of-care information to participants and caregivers.

Serve as an Essential IDT Partner

• Represent PCAs at IDT and PCT meetings.
• Enter meeting notes into the EMR and support care planning processes.
• Collaborate with all departments to ensure a seamless, participant-centered care experience.

Lead and Support Your Team

• Provide leadership to the PCA team in home care settings.
• Support staff with coaching, problem-solving, and real-time field assistance.
• Help develop policies, procedures, and protocols that strengthen home care delivery.
• Manage payroll for direct reports and ensure timely training and compliance.

Be a Dependable, Mission-Driven Resource

• Offer evening and weekend on-call support when assigned.
• Assist during emergency or disaster situations.
• Uphold our core values of compassion, integrity, teamwork, and excellence.

What We’re Looking For:

Education & Experience

• Minimum 2 years of professional leadership experience OR equivalent education and relevant work experience.
• CNA certification or willingness to complete PCA training provided by Senior Care Partners PACE
• At least 1 year of experience working with the elderly, frail, or long-term care populations.

Skills & Qualities That Make You Great

• Strong communication skills — written, verbal, and interpersonal.
• Detail-oriented with excellent problem-solving abilities.
• Ability to build team cohesion, coach others, and promote a positive culture.
• Proficient with MS Office (Word, Outlook, PowerPoint, Excel).
• Comfortable working independently and making decisions when needed.
• Patient, tactful, compassionate, and resilient — even in challenging situations.

Additional Requirements

• Must be fully vaccinated or willing to become vaccinated against:
• Influenza, MMR, Varicella, Tdap/Td, COVID-19, and Hepatitis B
• Must meet CMS competency standards prior to working independently
• Must be willing to work beyond normal hours
• Comfortable working in varied home environments and all weather conditions

Join Us!

If you’re ready to do meaningful work in a place where you feel you trulybelong, wherepartnershipdrives every interaction, and whereexcellenceandownershipguide how we care for our participants and one another. Senior Care Partners PACE is proud to be an Equal Employment Opportunity employer.