Home Care Consultant

Honor; United States; Remote; USD 27,000 - 30,000; Full time

Benefits offered by this job

Equity

401(k) match

Medical insurance

Dental insurance

Vision coverage

Disability insurance

Life Insurance

Paid time off

Employee Assistance Program

Job summary

Honor is seeking a Care Solutions Consultant to guide families through in-home, non-medical care. This remote, full-time role emphasizes high-volume outreach, inbound/outbound calling, and empathetic sales to meet daily targets.

You will use Salesforce to track activity, convert leads, and clearly explain services while maintaining quality and compassion. A 3+ year background in phone-based sales or customer service is required.

Qualifications

• 3+ years of phone-based sales or customer service experience.
• Bachelor's degree or equivalent professional experience required.
• Experience in a high-volume call center environment.
• Motivated by meeting goals and incentives, with metrics-driven work.
• Experience working remotely and staying connected to a virtual team.
• Experience in home care, healthcare, or senior services is a strong plus.

Responsibilities

• Manage inbound and outbound calls with potential clients and families.
• Listen to client needs and match them to care solutions.
• Communicate services clearly, seek commitment, and schedule follow-ups.
• Meet or exceed sales metrics including call volume and conversion rates.
• Use CRM tools to track activity and follow up consistently.

Skills

Phone-based sales

Customer service

High-volume call center

Remote work

Communication

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

About the role: As a Care Solutions Consultant, you'll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you'll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home. This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You'll handle both inbound and outbound calls (typically 80-95 per day) while maintaining quality, empathy, and accuracy in every interaction. Schedule Requirements: This is a full-time, hourly, remote position reporting to the Sales Manager. Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required. Our next onboarding class begins Monday, December 7th. Training Requirement: Attendance during the initial three-week training period (Monday through Friday, 8:00 am - 5:00 pm Central Time) is mandatory. Training is conducted virtually and requires active on-camera participation. As a Care Solutions Consultant at Honor your will, Manage a steady flow of inbound and outbound calls with potential clients and their families. Listen deeply to client needs and match them to the right care solutions. Clearly communicate our services, ask for commitment, and schedule follow-up consultations. Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards. Use CRM tools such as Salesforce or others to track activity and follow up consistently. We're looking for you to bring: You bring 3+ years of phone-based sales or customer service experience (inbound and outbound). Bachelor's degree or equivalent professional experience required. Experience in a high-volume call center environment. You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives. You're an empathetic communicator who can balance compassion with confident sales execution. You have experience working remotely, managing your time effectively, and staying connected to a virtual team. Experience in home care, healthcare, or senior services is a strong plus. The hourly hiring range for this role is $19.90 - $22.10. In addition to the base salary, this role offers a tiered monthly bonus structure based on achievement of monthly sales targets. Achieving 100% of target will start at a monthly bonus payout of $300, with the ability to overachieve targets and receive additional bonus pay. New hires will ramp into full targets and payout potential over their first two months of employment. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program. #LI-AN1

Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honors growing portfolio includes its consumer care brand, Home Instead, Inc., the worlds leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.

About the role:

As a Care Solutions Consultant, you'll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you'll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home.

This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You'll handle both inbound and outbound calls (typically 80-95 per day) while maintaining quality, empathy, and accuracy in every interaction.

Schedule Requirements:

This is a full-time, hourly, remote position reporting to the Sales Manager. Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required. Our next onboarding class begins Monday, December 7th.

Training Requirement:

Attendance during the initial three-week training period (Monday through Friday, 8:00 am - 5:00 pm Central Time) is mandatory. Training is conducted virtually and requires active on-camera participation.

As a Care Solutions Consultant at Honor your will,

• Manage a steady flow of inbound and outbound calls with potential clients and their families.
• Listen deeply to client needs and match them to the right care solutions.
• Clearly communicate our services, ask for commitment, and schedule follow-up consultations.
• Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
• Use CRM tools such as Salesforce or others to track activity and follow up consistently.

We're looking for you to bring:

• You bring 3+ years of phone-based sales or customer service experience (inbound and outbound).
• Bachelor's degree or equivalent professional experience required.
• Experience in a high-volume call center environment.
• You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives.
• You're an empathetic communicator who can balance compassion with confident sales execution.
• You have experience working remotely, managing your time effectively, and staying connected to a virtual team.
• Experience in home care, healthcare, or senior services is a strong plus.

The hourly hiring range for this role is $19.90 - $22.10. In addition to the base salary, this role offers a tiered monthly bonus structure based on achievement of monthly sales targets. Achieving 100% of target will start at a monthly bonus payout of $300, with the ability to overachieve targets and receive additional bonus pay. New hires will ramp into full targets and payout potential over their first two months of employment.

Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program.

#LI-AN1

At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.