Home Care Community Liaison

Home Helpers Home Care; Florida; Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Help or transport service

Opportunity for advancement

Job summary

Home Helpers Home Care in Broward County is seeking a field-focused outreach professional to grow private-pay home care by building trusted partnerships with facilities, discharge planners, and physician offices. This boots-on-the-ground role requires in-person visits, clear messaging, and proactive lead conversion.

The ideal candidate thrives in a fast-paced, commission-based environment, is bilingual English/Spanish preferred, and comfortable traveling throughout Broward County.

Qualifications

• Experience in B2B outreach or partner development.
• Strong ability to build trust with diverse stakeholders.
• Comfortable with performance-based commission incentives and travel.

Responsibilities

• Build and manage a referral partner pipeline across Broward County (ALFs, senior communities, discharge planners, rehab facilities, physician offices, case managers, elder law attorneys, CPAs, community organizations).
• Conduct in-person outreach visits and meetings (field role).
• Present services clearly and professionally; leave behind effective collateral.
• Follow up with calls, emails, drop-ins, lunches, events to move relationships forward.
• Attend networking events and community activities to generate qualified leads.
• Track all activity in a CRM and provide weekly reporting (visits, meetings, partners added, leads, hours started).
• Coordinate with office operations for smooth lead handoff and fast response times.

Skills

B2B outreach

Relationship sales

Community marketing

Tools

CRM

Job description

Benefits:

• Competitive salary
• Help or transport service
• Opportunity for advancement

If you're a true relationship-builder who can walk into a facility, earn trust fast, and convert partnerships into real hours of care, this role is for you. We're hiring a field-focused outreach professional to grow private-pay home care in Broward County. This is not a "post on social media" job - it's boots-on-the-ground business development.

About Home Helpers Home Care

Home Helpers Home Care provides non-medical, private-pay home care services that help seniors and adults stay safe and independent at home. We work closely with families, professionals, and community partners to deliver dependable, high-quality care with responsiveness and compassion. Our growth depends on strong local relationships - and we're looking for someone who can build them consistently.

What You’ll Do (Responsibilities)

• Build and manage a referral partner pipeline across Broward County (ALFs, senior communities, discharge planners, rehab facilities, physician offices, case managers, elder law attorneys, CPAs, community organizations)
• Conduct in-person outreach visits and meetings (this is a field role)
• Present our services clearly and professionally; leave behind effective collateral
• Follow up relentlessly: calls, emails, drop-ins, lunches, events - whatever it takes to move relationships forward
• Attend networking events and community activities to generate qualified leads
• Track all activity in a CRM and provide weekly reporting (visits, meetings, partners added, leads, hours started)
• Coordinate with office operations to ensure smooth lead handoff and fast response times
• Represent our brand with professionalism, urgency, and integrity

What Success Looks Like You'll be measured on outcomes - especially hours of care initiated from your relationships.

First 30 Days

• Complete training and master our value proposition, scripts, and partner messaging
• Build a target list and begin consistent outreach
• KPI targets: 60+ outreach touches, 25+ in-person visits, 10+ qualified partner meetings scheduled

By 60 Days

• Establish a repeatable weekly outreach routine
• Add new referral relationships into the pipeline and generate consistent qualified leads
• KPI targets: 40+ in-person visits/month, 15+ partner meetings/month, 8-12 qualified leads/month

By 90 Days

• Produce predictable results: leads converting into started cases and billable hours
• KPI targets: 10+ active referral partners sending opportunities, steady monthly hours of care started attributable to your outreach

Compensation

• Base salary + commission
• Commission is earned based on performance measured in hours of care sold / billable hours initiated from your referrals
• Commission plan details are discussed during the interview. Top performers can significantly increase earnings.

Schedule

• Flexible schedule (some early mornings, evenings, and occasional weekends may be needed for partner meetings or community events)

Requirements

• B2B outreach, relationship sales, or community marketing experience preferred (healthcare, senior services, or professional services a plus)
• Strong communication and follow-up discipline
• Comfortable with performance-based commission incentives
• Reliable transportation and willingness to travel throughout Broward County daily
• Organized, consistent, CRM-friendly
• Bilingual English/Spanish preferred (not required)
• Experience as a Senior Placement or Discharge Planner is a plus

What We Offer

• Training, onboarding, scripts, and outreach structure
• Marketing collateral and tools to support partner conversations
• Support from leadership and operations to convert leads quickly
• Growth path for high performers (more responsibility + higher earning potential)