Holiday Sales & Customer Service - Flexible Schedule

Five Below, Inc.; Durham (NC); On-site; USD 13,000 - 18,000; Part time

Job summary

Five Below, Inc. seeks a part-time Seasonal Sales Associate to be at the heart of store activity during the holiday season in Durham, NC. You will greet customers, provide product knowledge, and help locate items to ensure a fast, friendly checkout experience.

Responsibilities include restocking merchandising, promoting promotions, and handling returns with courtesy. The role requires flexible scheduling, strong communication, and the ability to work with handheld devices and POS systems.

Qualifications

• Greet and assist customers promptly with product knowledge.
• Engage with customers to assess needs and recommend merchandise.
• Promote store events and promotions to drive sales.
• Resolve customer concerns by offering alternatives and exchanges when possible.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

People skills

Sales skills

Communication

Customer service

Attention to detail

Tech literacy

Tools

POS system

Hand-held devices

Cash register

Job description

Five Below, Inc. seeks a part-time Seasonal Sales Associate to be at the heart of store activity during the holiday season in Durham, NC. You will greet customers, provide product knowledge, and help locate items to ensure a fast, friendly checkout experience.

Responsibilities include restocking merchandising, promoting promotions, and handling returns with courtesy. The role requires flexible scheduling, strong communication, and the ability to work with handheld devices and POS systems.