Holiday Sales Associate — Fast-Paced Customer Service

Five Below; Town of Florida (NY); On-site; USD 21,000 - 28,000; Part time

Job summary

Five Below is hiring Seasonal Sales Associates for the holiday season (October through January). This part-time role focuses on delivering outstanding customer service, maintaining well-stocked floors, and providing seamless checkout experiences at the register.

You will greet customers, understand their needs, and suggest products while promoting store events and promotions. Strong communication and flexibility are essential to succeed in a fast-paced retail environment.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as computers, cash registers, hand-held and mobile devices)
• Good communicator with the ability to engage with customers
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on-the-job training

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Job description

Five Below is hiring Seasonal Sales Associates for the holiday season (October through January). This part-time role focuses on delivering outstanding customer service, maintaining well-stocked floors, and providing seamless checkout experiences at the register.

You will greet customers, understand their needs, and suggest products while promoting store events and promotions. Strong communication and flexibility are essential to succeed in a fast-paced retail environment.