Holiday Retail Associate - Flexible Schedule & Customer Service

Five Below, Inc.; Warner Robins (GA); On-site; USD 12,000 - 17,000; Part time

Job summary

Five Below is seeking part-time Seasonal Sales Associates to be at the heart of the action during the holiday season. You will greet customers, assist with product knowledge, and ensure the floor is well-stocked while delivering seamless checkout experiences.

The role emphasizes customer service, teamwork, flexibility in scheduling, and the ability to learn on-the-job, with supervision by the Store Manager and a dynamic, energetic environment.

Qualifications

• At least 16 years old
• Available to work a flexible schedule
• Comfortable with or willing to learn technology (such as computers, cash registers, hand-held and mobile devices)
• Good communicator with the ability to engage with customers
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Customer service

Sales skills

Communication

Flexible schedule

Tech comfort

Problem solving

Tools

Cash registers

Mobile devices

Point-of-sale system

Job description

Five Below is seeking part-time Seasonal Sales Associates to be at the heart of the action during the holiday season. You will greet customers, assist with product knowledge, and ensure the floor is well-stocked while delivering seamless checkout experiences.

The role emphasizes customer service, teamwork, flexibility in scheduling, and the ability to learn on-the-job, with supervision by the Store Manager and a dynamic, energetic environment.