Holiday Retail Assistant Manager: Lead & Elevate Service

Socket.dev; Pineville (NC); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Same-day pay

Flexible scheduling

Employee Referral Program

Exclusive Holiday Perks for You & Your

Family: Santa visit

Job summary

Cherry Hill Programs is seeking an Assistant Local Manager to help lead the team delivering memorable Santa visits and photo experiences. You’ll support daily photo operations, motivate seasonal staff, drive sales and service excellence, and ensure a top-notch guest experience from start to finish.

Responsibilities include opening-day prep, inventory, scheduling, training, and assisting the Local Manager with administrative tasks.

Qualifications

• Must be at least 18 years of age.
• Strong communication, organization, time management, and problem-solving skills.
• Must be comfortable in a cash handling/ sales transaction position.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Available to work a minimum of 20 hours a week or as needed.
• Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of time.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies.
• Support opening-day preparations, including hiring completion, inventory, equipment setup/testing, scheduling, training, and opening/closing procedures.
• Capture photos and help guests choose memorable souvenirs to take home.
• Photography experience not required.
• Resolve customer concerns and service issues to support a positive guest experience.
• Lead by example and reinforce procedures set by senior management.
• Troubleshoot technical issues and escalate to IT or Local Management as needed.
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks.
• Perform other duties as assigned

Skills

Team leadership

Communication

Organization

Time management

Problem solving

Cash handling

Education

High school diploma or equivalent

Job description

Cherry Hill Programs is seeking an Assistant Local Manager to help lead the team delivering memorable Santa visits and photo experiences. You’ll support daily photo operations, motivate seasonal staff, drive sales and service excellence, and ensure a top-notch guest experience from start to finish.

Responsibilities include opening-day prep, inventory, scheduling, training, and assisting the Local Manager with administrative tasks.