Holiday Inn Oceanfront - Front Desk Agent (Part Time)

Coastal Hospitality Associates, LLC; Virginia Beach (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in hospitality is seeking a friendly and service-oriented Front Desk Agent for a part-time role. In this position, you will be the first point of contact for guests, ensuring a smooth check-in and check-out experience. You'll handle guest inquiries, maintain hotel operations knowledge, and resolve any issues to guarantee guest satisfaction. This is a fantastic opportunity to join a team that values its employees and offers a supportive work environment, allowing you to grow and learn each day. If you have a passion for helping others and thrive in a dynamic setting, this role is perfect for you.

Benefits

Paid Time Off

PTO Sell Back Program

Employee Referral

Company Matched 401K

Associate Travel Discounts

Free Parking

Qualifications

• Must be able to perform basic accounting functions and communicate with guests.
• Candidates should be able to stand for a full eight-hour shift.

Responsibilities

• Maintain positive guest relations and resolve complaints.
• Process check-outs and verify guest information.

Skills

Customer Service Skills

Mathematical Skills

Basic Computer Skills

Communication Skills

Organizational Skills

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Job description

Holiday Inn Oceanfront - Front Desk Agent (Part Time)

Join to apply for the Holiday Inn Oceanfront - Front Desk Agent (Part Time) role at Coastal Hospitality Associates.

Coastal Hospitality Associates provided pay range

This range is provided by Coastal Hospitality Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.00/hr

$15.50/hr!

If you are seeking to join a GREAT company that TRULY CARES about YOU- Join our team today!

Front Desk Agent: starting at $15.50/hr!

The Holiday Inn Oceanfront is seeking a warm and friendly service-oriented, part-time Front Desk Agent.

The Front Desk Agent is responsible for guest services, answering phone lines, and assisting guests with smooth check-ins and check-outs. Handling all special requests for services or information in accordance with standard policies and procedures.

How You'll Be Rewarded:

In exchange for your talent, as a part-time associate you will be eligible for benefits that include:

• A chance to learn something new every day in a fun, friendly work environment!
• Paid Time Off and PTO Sell Back Program
• Employee Referral
• Company Matched 401K eligibility after 1000 hours worked
• Associate Travel Discounts per Brand Guidelines
• Free Parking
• And much more!

What You Will Bring To The Role:

The Front Desk is responsible for carrying out the communications throughout the entire hotel. Answering phone calls, attending to guest needs, and ensuring a quick and easy check-in process.

Some of Your Responsibilities Would Be:

• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Maintain and secure a cash bank to perform job functions.
• Verify guest information upon arrival and departure.
• Obtain method of payment from guests (credit or cash).
• Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Process all check-outs.
• Maintain all guest information and hotel occupancy status using Brand systems.

Minimum Qualifications:

• Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests.
• Candidates must be able to stand for a full eight (8) hour shift.
• Candidates must be willing to work a flexible schedule to include days, nights, weekends, and holidays.

Desirable Characteristics:

• Previous guest service experience preferred, but not required.
• Highly developed computer skills.
• Well organized and detail-oriented.
• Ability to work independently and with diverse groups of individuals.
• Display initiative, perseverance, and analytical skills.
• Highly developed communication skills.
• Professional and ethical in all situations.
• Excellent customer service skills.
• Quick learner with strong work ethic.
• Team player and ability to get along with others.
• Exemplary written and verbal communication skills.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Candidates can expect to: stand for full shift, bend, stoop and reach overhead; push up to 100lbs and lift up to 50lbs.

EOE M/F/Vet/Disabled

Job Type: Part-time with flexible scheduling

Salary: from $15.50 per hour

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing
• Hospitality