Hockey Help Desk Technician

SportsMEDIA Technology; Jacksonville (FL); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision insurance

PTO and holidays

Life insurance

Disability insurance

HSA/FSA

Résumé du poste

SMT is seeking a Hockey Help Desk Technician in Jacksonville, FL to provide game-day support for NHL events and related leagues. You will monitor and troubleshoot multiple systems during live games, coordinate with on-site staff, and ensure SMT resources are functional pregame and during events.

Flexibility to work evenings, weekends, and holidays is required. Travel 2–3 weeks per year; strong problem-solving and communication skills are essential to deliver reliable services to clients and

Qualifications

• Knowledge of computer hardware, software, and Windows OS.
• Excellent attention to detail.
• Basic Hockey Rules Knowledge.
• Strong verbal communication and interpersonal skills.
• Open availability (must be available to work daytime, night, weekend, and holiday games).
• Previous technical troubleshooting skills preferred.
• Ability to quickly process feedback and adjust in real time.
• Work well under pressure and complete tasks on time.
• Follow daily checklists and procedures.
• Works independently and without direct supervision.
• Travel 2-3 weeks per year.

Responsabilités

• Provide game day systems support for league, systems and applications.
• Monitor multiple systems and applications during live events.
• Collaborate within a team to ensure services are delivered successfully.
• Maintain open communication with SMT and clients.
• Communicate with on-site staff to verify SMT system deliverables.
• Perform system maintenance on and off-site as needed.
• Troubleshoot hardware and software components (computers, cameras, cables, printers, networks, SMT software).
• Assist in testing related hardware/software and diagnose issues to propose solutions.
• Log tickets via calls, emails, or other channels to the help desk.

Connaissances

Hardware & software knowledge

Attention to detail

Hockey rules knowledge

Verbal communication

Open availability

Troubleshooting

Working under pressure

Follow checklists

Independent work

Travel readiness

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hockey Help Desk Technician

League Operations & Tech Support Full-Time Technical Jacksonville, FL, US

Who is a Hockey League Support Technician at SMT?

Are you a hockey fan? Do you enjoy solving problems and working with customers to exceed their expectations? Are you open to working evenings and weekends? If you answered yes to these questions, we've got a great opportunity for you to join our team at SMT as a Hockey Help Desk Technician!

As a Hockey Help Desk Technician, you will provide game day support for NHL games. During the NHL season, flexibility is key as the workday could be morning, afternoon or night shifts based on league game schedules. You will be responsible for ensuring SMT and NHL resources are functional pregame as well as monitor multiple systems and applications during live events. Additionally, you’ll get to troubleshoot multiple systems and connections in the event of irregular or total loss of functionality.

This role does require working nights, weekends and holidays.

What is Your Daily Impact at SMT?

• Systems support for all league, systems and applications
• Monitors multiple systems and applications
• Works within a group to ensure that our services are delivered successfully
• Creates and continues an open communication platform with SMT and its clients
• Communicates with staff on-site for verification of SMT system deliverables
• Performs system maintenance when necessary – both on and off-site
• Troubleshoots system components – computers, cameras, cables, printers, networks, and SMT software
• Assists in testing all related hardware and software, diagnoses problems and recommends solutions for debugging
• Logs tickets for all calls, emails, or any issues communicated to the help desk

What Do You Bring to SMT?

Here are some of the key skills and experiences we are looking for in our future game-changing teammate:

• Knowledge of computer hardware, software, and Windows OS
• Excellent attention to detail
• Basic Hockey Rules Knowledge
• Strong verbal communication and interpersonal skills
• Open availability (must be available to work daytime, night, weekend, and holiday games)
• Previous technical troubleshooting skills preferred
• Ability to:
• Quickly process feedback from the system and adjust in real time
• Work well under pressure and complete tasks on time
• Follow daily checklists and other written procedures
• Works independently and without direct supervision
• Travel 2-3 weeks per year
• Provide Events support during the off-season and when needed
• Must be reliable in execution of assigned tasks and detail oriented
• Must be dependable in terms of punctuality and task performance efficiency
• Able to complete assigned projects and assignments in a timely manner
• Can obtain a passport, or other authorization into various worldwide locations

What Can SMT Offer You?

Your work will directly contribute to the success of our SMT teams, driving innovation and changing the game of sports scoring systems and data collection technology. This includes the NHL, NBA, and major golf and tennis organizations.

Often described as feeling like a start-up with a 40-year track record of serving sports leagues and broadcast partners, this team offers the chance to collaborate with experts in their fields, grow within the company and be valued for your contributions. You will get to see your work enjoyed by millions of fans across the world!

Featured benefits

• Medical, dental and vision insurance
• Paid time off and 10 Company paid holidays
• Company Paid Life Insurance
• Short-term and long-term disability
• Flexible Spending and Health Savings Accounts
• 401k
• Pet insurance and more

Who is SMT?

SMT is the leader in real-time data and graphics solutions for the biggest events in sports. From the famous Yellow First Down Line to leading-edge analytics, virtual enhancements and behind-the-scenes tools like video board production and talent prompters, SMT powers the fan experience across every screen and stadium.

For over 40 years, we’ve helped shape the broadcast and in-venue presentation of the Olympics, Super Bowls, Triple Crowns, tennis Grand Slams, golf majors, NASCAR, NHL, NBA, NCAA tournaments and more.

But we’re more than our tech: Our team thrives on the adrenaline of live sports. We travel together, work hard together and form lifelong bonds along the way. Whether we’re launching graphics during a game or hitting the lanes for our bowling league, we’ve got each other’s backs.

Are you ready to be a game changer? Learn more at SMT.com or follow us on social.

Are you ready to join the SMT Team and become a Game Changer?

SMT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let us know when you apply if you need any assistance during the recruiting process due to a disability. SMT participates in E-Verify.