HOC Case Manager

Socket.dev; Spokane (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free employee medical insurance

Free employee dental insurance

Free employee vision insurance

Paid sick leave (8 hrs/month)

Vacation (2 weeks)

Retirement plan 3% employer match

Long-term disability insurance

Life insurance

Holiday pay

Job summary

Catholic Charities in Spokane is hiring for a housing stability specialist to assist individuals in the Supportive Services program. You will help clients obtain and maintain permanent housing, develop plans, coordinate resources, and support program operations.

The role requires engaging clients, completing assessments, and maintaining accurate HMIS records while adhering to funder guidelines and HIPAA policies. This position emphasizes compassionate service and community partnerships.

Qualifications

• Education/Experience: bachelor’s degree in social services or related field and minimum one year of relevant experience; OR AA with 3 years relevant experience.
• Experience in low-barrier homeless services or mental health preferred.
• Successful candidates should demonstrate the education/experience in their cover letter.

Responsibilities

• Develop client centered housing stability plans for caseload and work closely with those individuals to facilitate movement into permanent, stable housing.
• Complete relevant assessments according to funder/contractual guidelines.
• Facilitate connections to community resources by developing partnerships and up-to-date resource knowledge for individuals experiencing homelessness.
• Connect clients with vocational services, SSI/SSDI and public benefits where applicable.
• Fill in for respite staff as needed to support client care.
• Provide FCS case management support including assessments, service coordination, referrals, documentation, and billing.
• Maintain consistent client engagement by proactively contacting clients in shelters and program spaces.
• Maintain legible client files; ensure HMIS data is current and real-time.
• Complete monthly reviews of data relevant to the project and report to supervisor.
• continually seek improvements in HOC operations and case management program.
• Maintain professional boundaries and self-care.
• Maintain training to keep up-to-date practices like progressive engagement and motivational interviewing.

Skills

Case management

Community resources

Data entry HMIS

HIPAA compliance

Interpersonal skills

Education

Bachelor's degree in social services or related field

AA Degree with 3 years relevant experience

Experience in low-barrier homeless services or mental health preferred

Tools

HMIS

Microsoft Word

Microsoft Excel

Job description

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13Paid Holidays

Mission of Catholic Charities

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law

Job Summary

This position is responsible for assisting individuals enrolled in HOC’s Supportive Services program in obtaining and maintaining permanent, stable housing.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

1. Develop client centered housing stability plans for caseload and work closely with those individuals to facilitate movement into permanent, stable housing, utilizing housing first principles and progressive engagement.

1. Complete relevant assessments according to funder/contractual guidelines.
2. Facilitate connections to appropriate community resources by developing and maintaining good community partnerships and up to date knowledge of resources for individuals experiencing homelessness.
   1. Specifically, provide resources on landlord vacancies and work directly with clients to mitigate evictions, poor credit and criminal histories.

1. Connect clients with vocational services, SSI/SSDI and public benefits, where applicable.

1. Fill in for respite staff as needed to support client care and program operations.

1. Provide FCS case management support, including assessments, service coordination, referrals, documentation, and billing.

1. Support the RC Program by enrolling clients in the program and assisting them in achieving employment readiness goals through skills assessment, employment-focused mentoring, job search support, resume and interview preparation, and referrals to vocational training programs and employment opportunities.

1. Maintain consistent client engagement by actively seeking out assigned clients, initiating contact within the shelter and program spaces, and using progressive engagement strategies to meet required client engagement expectations.

1. Maintain legible and complete client files according to funder requirements. Ensure client data in HMIS is current, accurate and entered in real time.

1. Complete monthly reviews of data relevant to the project and provide updates to direct supervisor.

1. Continually seek the improvement in the quality of the HOC operations and case management program.

1. Maintain appropriate professional boundaries with clients and co-workers. Ability to adhere to an appropriate self-care plan.

1. Maintain training to ensure up to date qualifications in best practices such as progressive engagement, motivational interviewing, mental health first aid, harm reduction and others as directed by supervisor.

1. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

1. Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.

1. As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.

1. Adhere to the tenants of Catholic Social Teaching and Catholic Doctrine.

1. Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience:to perform this job successfully, an individual must have a bachelor’s degree in social services or related field and minimum one year of relevant experience in direct client services; OR an AA Degree with 3 years of relevant experience in direct client services; professional experiencing working in low-barrier homeless services or the field of mental health services preferred.

Successful candidates will demonstrate in their cover letter how they meet the minimum education and/or experience qualifications.

Certificates/Licenses:To perform this job successfully, an individual must have a valid Driver’s License and successfully pass background check applicable to position.

Physical Abilities:To perform this job successfully, an individual must be able to:

• Regularly sit, stand, climb, walk, hear/listen, talk
• Frequently lift up to 25 pounds, pull/push, carry, grasp, reach
• Occasionally crawl, stoop, kneel
• Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work night and weekend shifts as needed.
• Computer/Technical Ability: working knowledge of and experience with: Microsoft Word, Microsoft Excel,Microsoft Outlook, HMIS or other similar database.
• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.

• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read, analyze, and interpret technical procedures, and funder regulations; ability to write reports; ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
• Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure.
• Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Supervisory Skills: this job does not have any direct supervisory responsibilities.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.
• Heat: subject to high temperatures
• Cold: exposed to low temperatures
• Strong smells: such as urine or body odor.
• Client Population may include persons involved in gangs, with substance use concerns, homelessness