HOC Case Manager

Catholic Charities of Spokane Inc; Spokane (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Sick leave (8 hours of paid sick leave

Vacation (Minimum of 2 weeks paid vaca

Discounted health memberships

Retirement (Employer contribution - 3%

3% employer match

FREE Long-Term Disability Insurance

FREE Life Insurance

13Paid Holidays

Job summary

Catholic Charities of Spokane Inc is seeking a Housing Stability Specialist to assist individuals enrolled in HOC’s Supportive Services program in obtaining and maintaining permanent, stable housing.

The role focuses on housing first principles, assessments, referrals to community resources, and employment readiness, with HMIS data entry and coordination with partners to help clients achieve lasting housing solutions.

Qualifications

• Bachelor's degree in social services or related field and minimum one year of relevant experience in direct client services; OR an AA Degree with 3 years of relevant experience in direct client services; professional experience in low-barrier homeless services or mental health preferred.
• Successful candidates will demonstrate in their cover letter how they meet the minimum education and/or experience qualifications.
• To perform this job successfully, an individual must have a valid Driver’s License and successfully pass background check applicable to position.

Responsibilities

• Develop client centered housing stability plans for caseload and work closely with those individuals to facilitate movement into permanent, stable housing, utilizing housing first principles and progressive engagement.
• Complete relevant assessments according to funder/contractual guidelines.
• Facilitate connections to appropriate community resources by developing and maintaining good community partnerships and up to date knowledge of resources for individuals experiencing homelessness.
• Specifically, provide resources on landlord vacancies and work directly with clients to mitigate evictions, poor credit and criminal histories.
• Connect clients with vocational services, SSI/SSDI and public benefits, where applicable.
• Fill in for respite staff as needed to support client care and program operations.
• Provide FCS case management support, including assessments, service coordination, referrals, documentation, and billing.
• Support the RC Program by enrolling clients in the program and assisting them in achieving employment readiness goals through skills assessment, employment-focused mentoring, job search support, resume and interview preparation, and referrals to vocational training programs and employment opportunities.
• Maintain consistent client engagement by actively seeking out assigned clients, initiating contact within the shelter and program spaces, and using progressive engagement strategies to meet required client engagement expectations.
• Maintain legible and complete client files according to funder requirements. Ensure client data in HMIS is current, accurate and entered in real time.
• Complete monthly reviews of data relevant to the project and provide updates to direct supervisor.
• Continually seek the improvement in the quality of the HOC operations and case management program.
• Maintain appropriate professional boundaries with clients and co-workers. Ability to adhere to an appropriate self-care plan.
• Maintain training to ensure up to date qualifications in best practices such as progressive engagement, motivational interviewing, mental health first aid, harm reduction and others as directed by supervisor.
• Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in HIPAA.
• Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
• As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
• Adhere to the tenants of Catholic Social Teaching and Catholic Doctrine.
• Perform related functions necessary to support the mission and core values of Catholic Charities.

Skills

Case management

Assessment

Community resources

Documentation

HIPAA compliance

Interpersonal skills

Time management

Education

Bachelor's degree in social services or related field

AA degree with 3 years of direct client services experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

HMIS

Job description

• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13Paid Holidays

Mission of Catholic Charities

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law

Job Summary

This position is responsible for assisting individuals enrolled in HOC’s Supportive Services program in obtaining and maintaining permanent, stable housing.

Job Duties/Responsibilities

• Develop client centered housing stability plans for caseload and work closely with those individuals to facilitate movement into permanent, stable housing, utilizing housing first principles and progressive engagement.
• Complete relevant assessments according to funder/contractual guidelines.
• Facilitate connections to appropriate community resources by developing and maintaining good community partnerships and up to date knowledge of resources for individuals experiencing homelessness.
• Specifically, provide resources on landlord vacancies and work directly with clients to mitigate evictions, poor credit and criminal histories.
• Connect clients with vocational services, SSI/SSDI and public benefits, where applicable.
• Fill in for respite staff as needed to support client care and program operations.
• Provide FCS case management support, including assessments, service coordination, referrals, documentation, and billing.
• Support the RC Program by enrolling clients in the program and assisting them in achieving employment readiness goals through skills assessment, employment-focused mentoring, job search support, resume and interview preparation, and referrals to vocational training programs and employment opportunities.
• Maintain consistent client engagement by actively seeking out assigned clients, initiating contact within the shelter and program spaces, and using progressive engagement strategies to meet required client engagement expectations.
• Maintain legible and complete client files according to funder requirements. Ensure client data in HMIS is current, accurate and entered in real time.
• Complete monthly reviews of data relevant to the project and provide updates to direct supervisor.
• Continually seek the improvement in the quality of the HOC operations and case management program.
• Maintain appropriate professional boundaries with clients and co-workers. Ability to adhere to an appropriate self-care plan.
• Maintain training to ensure up to date qualifications in best practices such as progressive engagement, motivational interviewing, mental health first aid, harm reduction and others as directed by supervisor.
• Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
• As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
• Adhere to the tenants of Catholic Social Teaching and Catholic Doctrine.
• Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

Education/Experience:

to perform this job successfully, an individual must have a bachelor’s degree in social services or related field and minimum one year of relevant experience in direct client services; OR an AA Degree with 3 years of relevant experience in direct client services; professional experiencing working in low-barrier homeless services or the field of mental health services preferred.

Successful candidates will demonstrate in their cover letter how they meet the minimum education and/or experience qualifications.

Certificates/Licenses:

To perform this job successfully, an individual must have a valid Driver’s License and successfully pass background check applicable to position.

Physical Abilities:

to perform this job successfully, an individual must be able to:

• Regularly sit, stand, climb, walk, hear/listen, talk
• Frequently lift up to 25 pounds, pull/push, carry, grasp, reach
• Occasionally crawl, stoop, kneel
• Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities:

To perform this job successfully, an individual must have the:

• Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work night and weekend shifts as needed.
• Computer/Technical Ability: working knowledge of and experience with: Microsoft Word, Microsoft Excel,Microsoft Outlook, HMIS or other similar database.
• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read, analyze, and interpret technical procedures, and funder regulations; ability to write reports; ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
• Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure;
• Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Supervisory Skills: this job does not have any direct supervisory responsibilities.

Workplace Environmental Conditions

• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.
• Heat: subject to high temperatures
• Cold: exposed to low temperatures
• Strong smells: such as urine or body odor.
• Client Population may include persons involved in gangs, with substance use concerns, homelessness