HOA Security Site Lead: Frontline Community Leader

United Protective Services; Houston (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

United Protective Services is seeking a Security Site Lead for a gated HOA in Katy, TX. This on-site leadership role manages access control, guides security teams, and ensures adherence to post orders and client standards.

The ideal candidate has strong leadership, communications, and customer-service skills, with experience in residential security and gate operations. The position emphasizes reliability and professional conduct on-site.

Qualifications

• Valid Texas security credentials required for the assignment.
• Previous security experience required.
• Previous lead officer, supervisor, residential security, concierge, gate attendant, or access-control experience strongly preferred.
• Strong verbal and written communication skills.
• Strong customer-service and conflict-resolution skills.
• Ability to operate computers, tablets, smartphones, and electronic access-control systems.
• Ability to accurately document incidents and security activity.
• Ability to understand and consistently enforce written post orders.
• Reliable transportation.

Responsibilities

• Oversee daily security operations and serve as the onsite point of contact.
• Ensure officers comply with post orders, company policies, attendance, uniform, and performance standards.
• Monitor post coverage, attentiveness, access-control procedures, and reporting accuracy.
• Ensure incidents, maintenance issues, and property concerns are promptly reported.
• Provide guidance, coaching, and shift pass-downs to assigned officers.
• Escalate serious incidents, policy violations, or client concerns to management.
• Maintain professional communication with residents, property management, and UPS supervision.

Skills

Leadership

Customer service

Communication

Access-control systems

Attendance punctuality

Equipment usage

Education

Valid Texas security credentials

Tools

Gate Sentry system

ID verification tools

Job description

United Protective Services is seeking a Security Site Lead for a gated HOA in Katy, TX. This on-site leadership role manages access control, guides security teams, and ensures adherence to post orders and client standards.

The ideal candidate has strong leadership, communications, and customer-service skills, with experience in residential security and gate operations. The position emphasizes reliability and professional conduct on-site.