HOA Front Desk Associate

Seabreeze Management Company, Inc.; Huntington Beach (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Seabreeze Management Company, Inc. is seeking a friendly front desk attendant to deliver outstanding resident service at our Huntington Beach location.

You will greet residents, respond to inquiries, coordinate events, log requests, and assist the General Manager to ensure a attentive, problem‑free environment.

This on‑site role runs Monday–Friday 8:00 am to 4:30 pm and requires strong communication, organization, and the ability to multitask in a fast‑paced residential setting.

Qualifications

• Candidates must demonstrate a positive attitude and professional demeanor.
• Ability to follow written or verbal instructions.
• Ability to solve problems in a friendly, helpful manner.
• Strong reading and math skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide residents with a high-quality, responsive experience.
• Greet residents and guests courteously.
• Maintain a clean, organized workstation.
• Address and follow up on resident requests and issues.
• Coordinate with security and manage access needs.
• Log amenity requests accurately.

Skills

Customer service

Communication

Multitasking

Problem solving

Detail orientation

Professional demeanor

Outlook

Word

Education

Some higher education or vocational training in residential property mgmt

Good geographic knowledge of surrounding area

Tools

Outlook

Word

Job description

Description

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary

The front desk attendant provides high quality services to Residents. The front desk attendant proactively anticipates the needs of the customer so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer.

Essential Duties And Responsibilities

• Provide the customer with an experience that will always be remembered positively and with the highest level of responsiveness.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Maintain a work environment of cleanliness and organization.
• Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and building issues.
• Acknowledge and greet all residents and guests with utmost courtesy and urgency.
• Listen and work with residents who present customer service opportunities, attempt to resolve them and/or elevate to the General Manager when matters are outside scope or ability.
• Serve as information liaison to General Manager. Follow up with client to assure successful completion.
• Maintain consistent presence at workstation.
• When so directed, participate in resident organization and functions. Take payments for events. Forward event planning opportunities to Lifestyle Director.
• Use professional telephone etiquette in handling resident requests. Use work order system when necessary.
• Assist and coordinate with new Residents as necessary.
• Provide administrative assistance with resident files.
• Maintain all applicable data sheet logs.
• Coordinate assignment of RFIDs and keys with security contractor. When any issues arise with the software, communicate with the vendor to resolve issue.
• Log any and all amenity requests accurately and in a timely manner.

Requirements

Knowledge, Skills and Experience:

• Must demonstrate a positive attitude and professional demeanor, serving as an ambassador for the company, and encouraging other employees to do the same.
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
• Ability to deal with problem‑solving issues in a friendly and helpful manner.
• Ability to read and interpret documents such as operating and procedural manuals.
• Ability to perform basic math skills such as addition, subtraction, multiplication, and division.
• Requires strong communication, organizational, decision‑making, and interpersonal skills.
• Ability to be detail‑oriented while maintaining thorough follow‑through.
• Ability to multitask and to work well under pressure.
• Requires professional demeanor with the ability to use independent judgment to handle any customer service matters satisfactorily.
• Proficiency with electronic resources such as Internet search, Outlook, and Word.
• Ability to lift up to 50 pounds.
• Some higher education or vocational training specializing in the residential industry is desired

Minimum Education

• Some higher education or vocational training specializing in the residential industry is desired
• Good geographic knowledge of the surrounding area

Language Skills

The individual must have the ability to communicate effectively with employees and clients at all levels of the organization, both orally and in writing.

Availability

The schedule is Monday through Friday from 8:00 am to 4:30 pm

Work Environment

The attendant works in a well-lighted, clean environment. S/he constantly interacts with other people, and may have to handle several responsibilities at once. The Association maintains a smoke‑free environment in its offices, buildings, and Clubhouse complex.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Renee Lott at (949) 599‑2139.