HOA Compliance Coordinator

FirstService Residential; Austin (TX); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical, dental, and vision plans

Time off benefits

401k with company match

Occasional travel

Job summary

FirstService Residential in Austin, TX is seeking a property management support professional. The role involves assisting in admin, facilities management, and homeowner relations to uphold company policies and standards.

You will interact with owners and residents, conduct inspections, and help prepare weekly reports and operating budgets while maintaining safety and service quality.

Qualifications

• High School diploma or equivalent required; BA/BS in Business Administration or related field preferred.
• Two (2) years of experience in property or building operations is preferred.
• Strong working knowledge of customer service principles and practices; ability to read, analyze, and interpret documents.

Responsibilities

• Manages client relationships to ensure retention and high service levels, including resolution of tenant concerns and coordinating service requests.
• Maintains home owner relation program and positive communication with each home owner.
• Oversees tracking and response to home owners’ service requests and coordinates property inspections.
• Assists General Manager with processing of property invoices and with budget development.

Skills

Customer service

Interpersonal skills

Reading/comprehension

Education

High School diploma

BA/BS in Business Administration or related field

Tools

Microsoft Office

Job description

Job Overview

This position will assist in the management of properties in accordance with company policies, procedures and standards. This individual will develop knowledge and skill in the areas of administration, physical facilities management and home owner relations. Ability to work flexible hours, evenings and weekends is required.

Your Responsibilities

• Manages client relationships to ensure retention and a high level of service including timely and complete resolution of tenant concerns, coordinating special services and requests and conducting formal and informal inspections.
• Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team.
• Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies and procedures.
• Responsible for the maintenance of all property violations; all field activities associated with a property as it relates to the covenants.
• Assists General Manager with processing of all property invoices.
• Oversees the tracking and response to home owners’ service requests.
• Maintains home owner relation program and regular positive communication with each home owner.
• Performs daily property inspections for violations conducted Tuesday, Wednesday and Thursday of each week.
• Coordinates insurance requirements for properties and associated vendors and insures all required documents are submitted to FirstService Residential.
• Demonstrates a routine and effective ability to adjust to changing circumstances.
• Follows safety procedures and maintains a safe work environment.
• Assists in preparation of weekly manager’s reports.
• Assists in the development of operating and capital budgets.
• Performs other job-related duties as directed.

Skills & Qualifications

Education/Training

High School diploma or equivalency required. BA/BS in Business Administration or related field preferred.

Experience/Knowledge/Abilities

Strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity. Strong interpersonal skills. Two (2) years of experience in property or building operations is preferred.

Computer literacy

Proficiency and working knowledge of Microsoft Office Applications. Strong customer service, time management and interpersonal skills required.

What We Offer

• As a full-time non-exempt associate, you will be eligible for benefits to include your choice of medical, dental, and vision plans.
• In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.
• Occasional travel may be required to attend training and other company functions.

Compensation

$25 - $28 / hour

Disclaimer

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a reasonable accommodation, as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

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