HM Store Manager Westroads Mall

H&M; Omaha (NE); On-site; USD 65,000 - 77,000; Full time

Job summary

Join H&M as a Store Manager responsible for leading the team and ensuring an exceptional shopping experience. In this role, you will foster collaboration, manage performance, and maintain high standards in line with global strategies, while driving sales and customer loyalty.

Benefits

Comprehensive wellbeing benefits, including health insurance

Employee discounts across H&M Group brands

Opportunities for career growth

Access to community resource groups

Qualifications

• Strong leader who enjoys responsibility and development.
• Confident in communication with retail management experience.
• Ability to work closely with a team.

Responsibilities

• Manage the total omni customer experience ensuring high standards.
• Analyze sales data and develop plans to optimize performance.
• Talent management including recruiting and onboarding staff.

Skills

Leadership

Coaching

Analytical Skills

Job description

Job Description

About the Role

As a Store Manager, you’ll be responsible for the overall omni customer experience in your store, ensuring high visual and commercial standards aligned with store format, global, and regional strategies. You will lead the full store team to excel, fostering an inclusive culture that promotes collaboration and entrepreneurial spirit. You will analyze sales data, follow up on performance, and create plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are the same, but typical responsibilities include:

• Customer Sales & Profit
• Managing the total omni customer experience, ensuring visual and commercial standards
• Representing the brand positively during customer interactions
• Setting and analyzing sales and budget goals, developing plans to meet targets
• Providing excellent customer service and promoting loyalty initiatives
• Scheduling staff according to sales plans
• Ensuring proper routines in fitting rooms and checkout areas
• Identifying commercial opportunities and maintaining competitor awareness
• Managing store maintenance efficiently
• Handling administrative routines accurately

Fashion & Trend Awareness

• Staying updated with fashion trends, styles, and competitors
• Ensuring staff provide product knowledge and fashion insights to customers
• Understanding local customer preferences and market trends

Team & Development

• Talent management including recruiting, onboarding, and developing staff
• Conducting performance evaluations and succession planning
• Sharing knowledge and fostering team growth
• Collaborating with area and store leadership, including visual managers
• Maintaining effective communication and team scheduling
• Ensuring procedures, routines, security, and legal requirements are followed
• Participating in onboarding, training, and development programs

Retail Operations & Visual & Commercial Execution

• Maintaining a clean and organized store environment
• Ensuring high-quality visual presentation and garment care
• Managing stock levels and supporting allocation decisions
• Overseeing daily opening and closing routines
• Managing the full garment cycle and fitting room routines according to standards
• Utilizing in-store tech tools effectively
• Maintaining consistent pricing signage and store standards

Qualifications

To succeed, you should be a strong leader who enjoys responsibility, coaching, and development. You should be confident in communication, analytical, and experienced in retail management and operations, with a proven ability to work closely with a team.

Why You’ll Love Working at H&M

• We value diversity and inclusivity
• Access to community resource groups and networking
• An inclusive environment where you can be yourself
• Opportunities for career growth within a global community
• Comprehensive wellbeing benefits, including health insurance, wellness programs, and retirement plans
• Employee discounts across H&M Group brands

Additional Information

Salary range: $65,397.21 - $76,187.75 annually

EEOC Code: OFM; Pay Status: Salary, Non-Exempt (Exempt in top volume locations)

This posting highlights core responsibilities and may include additional duties at the company's discretion. Compensation may vary depending on qualifications and location.

We are committed to providing accommodations for applicants with disabilities. Contact us at hm.ethicspoint.com for assistance.

Benefits

Includes staff discounts, health coverage, wellness programs, paid leave, 401K, and other voluntary benefits. Specific offerings may vary by country and employment type.

Inclusion & Diversity

We aim to foster an inclusive, diverse, and equitable workplace, considering all diversity dimensions in our recruitment process and encouraging applications without bias.

Company Description

At H&M, our purpose is to liberate fashion for the many, encouraging self-expression. We promote a culture of inclusion, belonging, and continuous learning, inviting you to grow your career with us.