HM Sales Advisor Killeen Mall

H&M; Town of Texas (WI); On-site; USD 60,000 - 80,000; Part time

Job summary

Join a forward-thinking company as a Sales Advisor, where you'll immerse yourself in the dynamic world of fashion retail. In this engaging role, you will provide exceptional customer service, guiding shoppers through the latest trends and products while promoting our sustainability initiatives. With a focus on teamwork, you'll collaborate closely with your colleagues to maintain a tidy store and create an inviting shopping experience. Enjoy a vibrant work environment that values diversity and offers extensive benefits, including employee discounts and career growth opportunities. If you're passionate about fashion and customer service, this is the perfect opportunity for you!

Benefits

Employee Discount

Health Insurance

Wellness Programs

Retirement Plan

Paid Time Off

Qualifications

• Passionate about fashion and motivated to provide great customer experiences.
• Enjoys working in a collaborative and dynamic retail environment.

Responsibilities

• Provide excellent customer service and guide customers through the store.
• Support commercial actions to reach sales targets with the management team.

Skills

Customer Service

Sales Experience

Fashion Knowledge

Communication Skills

Team Collaboration

Job description

Job Description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

Customer Sales & Profit

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service.
• Willingness to engage and have conversations with customers to provide excellent service.
• Guide customers through our fashion trends, stories & products in all areas of the store.
• Ability to effectively promote and sell our products to customers.
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
• Representing yourself and the H&M brand positively during all customer interactions.
• Support with commercial or operational actions to reach sales targets with store management team.

General Information

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
• Use your product & fashion knowledge to share relevant information with customers.

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues.
• Follow all procedures, routines, and legal requirements in all areas of the store.
• Give & receive feedback with your colleagues to learn, develop & support each other.
• Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role & future development.

Retail Operations/ Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
• Operate fitting room and checkout areas according to best practice & processes.
• Contribute to a clean and tidy sales floor and back of house (including stockrooms).
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
• Ensure good stock levels with replenishment routines on sales floor.
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools.
• Support with opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities.

Qualifications:

Who You Are

• Passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience working in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail or other service-related industries.

Why You'll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values-driven organization.
• Access to our Colleague Resource Groups (CRGs) for community and networking opportunities.
• An inclusive company where you're encouraged to be yourself at work.
• Access to a large global talent community for career growth and aspirations.
• Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave programs, and paid time off.
• Employee discount at H&M, & Other Stories, and COS.

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $11.25 per hour.

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.

Inclusion & Diversity:

H&M is a part of H&M Group. We’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application.