Mortgage Loan Servicing Specialist

First Interstate Bank; Billings (MT); On-site; USD 26,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short/Long term disability insurance

Life insurance

401(k)

Job summary

First Interstate Bank is seeking a Mortgage Loan Servicing Specialist in Billings, MT (Great West Center) or Spokane, WA (Downtown branch). The role focuses on accurate accounting, settlement, administration, and maintenance of mortgage loans per regulatory and investor guidelines.

The position collaborates across Mortgage Loan Servicing to develop procedures, identify resource needs, and coordinate cross-training, ensuring high service quality and adherence to Regulation E, Regulation X, and

Qualifications

• Advanced personal computer skills with demonstrated knowledge of Microsoft Excel, Word, and e-mail.
• Self-starter and works with minimal direction.
• Strong verbal and written communication skills.
• Interpersonal skills and team oriented.
• Ability to meet deadlines.
• Ability to appropriately escal [sic]
• Ability to resolve complex account issues with little assistance.

Responsibilities

• Provides development and ongoing maintenance of Mortgage Loan Servicing procedures.
• Identifies mortgage loan servicing training needs, development of training materials, and assistance with scheduling and delivery.
• Provides mortgage loan servicing and support functions such as processing loan payments/ corrections, payoffs, and responding to internal and external customer inquiries.
• Completes administration of mortgage loan escrow accounts to include maintenance, monitoring, and payment of taxes and insurance.
• Collaborates with Mortgage Loan Servicing leadership to continually identify, propose, and implement workflow improvements.
• Maintains a working knowledge of First Interstate Bank policies, investor guidelines, and federal regulations that apply to Mortgage Loan Servicing including Regulation E, Regulation X, and Bank Secrecy.

Skills

Excel

Word

Email

Communication skills

Teamwork

Education

HS Diploma or GED

Bachelor's Degree preferred

Job description

This position may be located at our Billings, MT Great West Center or Spokane, WA Downtown branch.

What’s Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition to paid federal holidays. Child Care Assistance Program for eligible dependent(s). Exercise reimbursement program for employees. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

SUMMARY

The Mortgage Loan Servicing Specialist performs servicing duties as they relate to the accurate accounting, settlement, administration, and maintenance of mortgage loans in accordance with regulatory and investor guidelines. This position may focus on specified areas of Mortgage Loan Servicing including customer service, escrow administration, new loan boarding and quality control, loan maintenance and/or payment processing. The Mortgage Loan Servicing Specialist will collaborate with each functional area within Mortgage Loan Servicing to ensure procedures are developed and maintained, resource needs are identified, cross-training efforts are coordinated, and assist leadership with departmental and field communication.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides development and ongoing maintenance of Mortgage Loan Servicing procedures.
• Identifies mortgage loan servicing training needs, development of training materials, and assistance with scheduling and delivery.
• Provides mortgage loan servicing and support functions such as processing loan payments/ corrections, payoffs, and responding to internal and external customer inquiries.
• Completes administration of mortgage loan escrow accounts to include maintenance, monitoring, and payment of taxes and insurance.
• Collaborates with Mortgage Loan Servicing leadership to continually identify, propose, and implement workflow improvements.
• Maintains a working knowledge of First Interstate Bank policies, investor guidelines, and federal regulations that apply to Mortgage Loan Servicing including Regulation E, Regulation X, and Bank Secrecy.

QUALIFICATIONS

KNOWLEDGE, SKILLS AND ABILITIES

• Advanced personal computer skills with demonstrated knowledge of Microsoft Excel, Word, and e-mail
• Self-starter and works with minimal direction
• Strong verbal and written communication skills
• Interpersonal skills and team oriented
• Ability to meet deadlines
• Ability to appropriately escal
• Ability to resolve complex account issues with little assistance

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• Bachelor's Degree preferred 1-3 years experience in a financial institution within loan servicing required
• Understanding of loan accounting systems, loan payment types, and loan processing preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Lifting - Occasionally (up to 10 lbs) Sitting - Frequently Overtime - Subject to business need Noise Level - Moderate Typical Work Hours - M-F (8-5) Regular and Predictable Attendance - Required

COMPENSATION & BENEFITS

We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $21.45 to $32.19 per hour (in WA) and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location.

• Benefits include, but are not limited to, medical, dental, vision, short- term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays.

Please note this information is provided for those hired in Washington only, and this role is open to candidates outside of Washington with compensation that aligns with your location. For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at [e-mail].

All applicants must pass pre-employment screenings including a background check.

First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

E-Verify Notice English or Spanish Right to Work Notice English or Spanish