Hitch Sales Agent - Part Time Remote

Uhaul; Phoenix (AZ); Remote; USD 10,000 - 60,000; Part time

Job summary

U-Haul is looking for Hitch Sales Agents who are dedicated to providing outstanding customer service during stressful times for clients. This role requires effective communication skills and the ability to work within structured guidelines to enhance the customer's reservation experience. Part-time availability is necessary, and this position comes with training and flexible work hours from the comfort of your own home.

Benefits

Career path planning

Continued education assistance

Qualifications

• One year of customer service or sales experience in a retail setting.
• Exceptional interpersonal and communication skills with a keen ability to actively listen.

Responsibilities

• Assist U-Haul customers through inbound calls and provide excellent customer service.
• Facilitate a seamless Reservation process and Customer journey.

Skills

Interpersonal skills

Communication skills

Active listening

Task prioritization

Education

Customer Service or Sales experience

Job description

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

U-Haul is seeking driven individuals who embrace challenges and excel at connecting products and services with customer needs. Every inbound call is an opportunity to actively listen, provide excellent service, and make a lasting impact during what can be a stressful time for customers. HitchSales Agents work within defined guidelines, including following a script and advisories, to facilitate a seamless and efficient Reservation process and Customer journey.

Compensation:

$17-20/hour ($14.50 hourly base wage plus discretionary sales bonus, per Reservation. Note: Hourly base wage may be higher, depending on state or local minimum wage laws).

Exclusive U-Haul Benefits Designed for Your Success:

At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals.

Job Requirements:

• Available to work between 10:00 AM – 4:00 PM, Arizona time. Shifts available on Monday, Tuesday, Wednesday, Friday, and Saturday.

• Must be able to commit to and work 20+ hours per week including at least 4 days per week.

• Must be able to work at least 6 hours on Saturday.

• Availability to work on holidays is required to provide continuous support for customers year-round. On these holidays, you may be asked to adjust your schedule beyond your usual availability to meet business needs.

• Hours not guaranteed. Schedules may adjust based on demand and call volume.

Initial Education/Training:

Our paid, dynamic four-week training program is designed to quickly build on your existing skills and prepare you to independently assist U-Haul customers. The program combines instructor-led discussions, role-playing, interactive games, simulations, videos, and e-learning modules through U-Haul University. Our instructors, who bring real-world experience from the front lines, will guide and support you every step of the way, ensuring you’re ready to confidently handle customer calls starting in your first week.

Minimum Experience:

• One year Customer Service or Sales experience in a retail setting/environment.

• Exceptional interpersonal and communication skills, with a clear, articulate speaking voice, strong verbal communication, and a keen ability to actively listen.

• Proven ability to prioritize tasks, manage multiple responsibilities simultaneously, and efficiently navigate various business software applications.

• Completion of a job-related assessment is required for consideration.

• Possess basic knowledge pertaining to towing, hitches, and brake controllers.

Work From Home Requirements:

• All work duties, including initial education, must be performed from your home address in a private, quiet workspace.

• Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either.

• A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties.

Technical Requirements:

Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply.

Computer Specifications

• Operating System: Windows 11

• RAM: 16GB minimum (32GB recommended)

• Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)

• Storage: SSD with at least 5GB free space

Additional Hardware

• Webcam (external or built-in)

• USB headset (wired)

Internet Speeds

• Ping: under 100

• Download: 50MB minimum (100MB recommended)

• Upload: 5MB minimum (10MB recommended)

Physical Demands:

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.

Applications are not currently accepted from Residents of: AK, CA, CO, CT, DE, HI, IL, MD, ME, MA, MN, NV, NJ, NM, NY, OR, RI, VT, WA, or the District of Columbia.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.