Hitch Sales Agent - Full Time Remote

U-Haul; Phoenix (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player in the moving and transportation services sector is seeking dedicated individuals for a customer service role. This position offers a competitive salary with opportunities for bonuses and career growth through comprehensive training programs. Employees will enjoy a range of benefits, including health coverage, financial wellness programs, and a robust 401(k) savings plan. Ideal candidates will possess strong communication and interpersonal skills, along with a commitment to providing exceptional service. Join a dynamic team where your contributions will directly impact customer satisfaction and business success.

Benefits

Comprehensive health coverage

Virtual doctor visits

Tuition reimbursement

Employee Stock Ownership Plan (ESOP)

401(k) savings plan

Free online courses at U-Haul University

Qualifications

• Minimum one year of customer service or sales experience in retail.
• Exceptional communication skills with a clear speaking voice.

Responsibilities

• Provide excellent customer service during inbound calls.
• Facilitate seamless reservation processes adhering to guidelines.
• Assist customers with understanding towing and hitches.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Task Prioritization

Basic Knowledge of Towing

Tools

Business Software Applications

Windows 11

Job description

Employer Industry: Moving and Transportation Services

Why consider this job opportunity:

1. Salary up to $20/hour with a base wage of $14.50 plus discretionary sales bonuses
2. Opportunity for career growth and development through on-the-job training and free online courses at U-Haul University
3. Comprehensive health and wellness benefits, including full medical coverage and virtual doctor visits for eligible candidates
4. Financial wellness programs, including tuition reimbursement and life insurance options
5. Employee Stock Ownership Plan (ESOP) and 401(k) savings plan for future financial security
6. Dynamic training program designed to prepare you for success in assisting customers

What to Expect (Job Responsibilities):

1. Provide excellent customer service by actively listening and addressing customer needs during inbound calls
2. Facilitate a seamless reservation process while adhering to defined guidelines and scripts
3. Assist customers in understanding towing, hitches, and brake controllers
4. Manage multiple responsibilities and efficiently navigate various business software applications
5. Participate in a comprehensive training program to enhance skills and knowledge for effective customer assistance

What is Required (Qualifications):

1. Must commit to working 40 hours per week, including shifts on weekends and holidays
2. Minimum of one year of customer service or sales experience in a retail environment
3. Exceptional interpersonal and communication skills, with a clear and articulate speaking voice
4. Proven ability to prioritize tasks and manage multiple responsibilities simultaneously
5. Basic knowledge of towing, hitches, and brake controllers

How to Stand Out (Preferred Qualifications):

1. Experience with job-related assessments
2. Familiarity with computer specifications, including Windows 11 and RAM requirements
3. Knowledge of wellness reimbursement programs and financial wellness options