HIT ANALYST I

Franklin Primary Health Center, Inc.; Mobile (AL); On-site; USD 90,000 - 120,000; Full time

Job summary

Franklin Primary Health Center, Inc. is seeking an IS Specialist to manage Epic-focused tasks under the IS Director. You’ll leverage Ambulatory and Healthy Planet build experience to support care management and value-based programs, aligning with FPHC’s mission.

Responsibilities include evaluating Epic releases, designing test scripts, assisting end users, supporting Helpdesk tickets, and collaborating with stakeholders to optimize workflows while maintaining HIPAA and safety standards.

Qualifications

• Bachelor’s degree in a healthcare-related field.
• Minimum of two years of experience working with healthcare information systems.
• Experience with Epic applications strongly preferred.
• Knowledge of electronic health record systems.
• Project management certification and/or active clinical licensure are preferred.

Responsibilities

• Maintain Epic system knowledge and apply it to business solutions and process improvement.
• Evaluate new Epic releases and recommend features to implement.
• Create, review, and execute system-wide test scripts and end-to-end workflow testing.
• Participate in meetings with teams, vendors, and stakeholders to gather requests for new systems.
• Troubleshoot issues or system deficiencies and escalate as needed.
• Provide Helpdesk support and resolve tickets assigned in Helpdesk software.

Skills

Epic certification

Epic/EHR experience

Healthcare IT knowledge

End-user training

Education

Bachelor's degree in a healthcare-related field

Tools

Epic Applications

Job description

JOB SUMMARY: Under the supervision of the IS Director, performs activities in Epic focused on meeting all the technical needs, care management functions, value-based care programs, and community health needs aligned with Franklin Primary Health Center’s (FPHC) mission statement. The position requires Ambulatory and Healthy Planet build experience.ESSENTIAL FUNCTIONS:Provides a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and enhances patients' experience.Demonstrates a good knowledge base of Epic system, comprehends technical documentation, and applies that knowledge to business solutions and process improvement.Evaluates new releases of the Epic system and recommends which new features to implement.Performs routine analysis to include evaluation of hardware and software based on end user criteria.Maintains up-to-date application knowledge for assigned applications/process areas with system specification and technical documentation.Creates, designs, reviews, and implements system wide test scripts, including negative and regression testing, and materials for end-to-end workflow testing.Participates in team members, customers, vendors, and stakeholders meetings to identify issues with current systems and to gather requests/requirements for new systems on a regular basis.Troubleshoots issues or system deficiencies and initiates escalation procedures with minimal supervision as required.Provides support to the Helpdesk and resolves tickets assigned in Helpdesk software.Performs other duties as assigned.The preceding examples are representative of the assignments performed by this position and are not intended to be all-inclusive.PERFORMANCE STANDARDS: Performance will be evaluated by the Chief Technology Officer or designee annually wherein a satisfactory overall rating is considered a minimum acceptable level of performance.CUSTOMER SATISFACTION REQUIREMENTS: Must provide the very best customer satisfaction to patients, visitors, and co-worker at all times in a professional and courteous manner.Provides assistance in resolving customers’ problems relating to employee servicesCoordinates efforts and interfaces with other departments to resolve problemsActively protects customer confidentialityActively keeps environment clean and safe with a professional and welcoming imageAlways treats customers as welcome guests and provides a warm and sincere greetingConsistently presents a professional appearance in dress and grooming by adherence to dress code policyEffectively and regularly demonstrates the values of the organizationEffectively involves customers in decisions that affect themFollows through in a timely manner of commitments made to customersHEALTH AND SAFETY REQUIREMENTS: The health and safety requirements describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Must adhere to and comply with safety regulations, personnel policies and procedures.Must receive Safety and Hazardous Communication training annually.Knowledgeable of OSHA and CLIA requirements to assure compliance; and exercise universal precautions.Receive annual health immunization updates, including TB skin tests and for clinic staff, hepatitis B series.PRIVACY RULE COMPLIANCE REQUIREMENTS:Adheres to Health Insurance Portability and Accountability Act (HIPAA Privacy Rule) policies and procedures.Must successfully complete Privacy Rule compliance training annually or as revisions are made to the policies and procedures.Must comply with Privacy Rule guidelines by learning to protect FPHC patient’s medical privacy.Must comply with Privacy Rule guidelines by appropriately maintaining our patient information in compliance with national standards.Must comply with Privacy Rule guidelines by providing appropriate security of FPHC patient records.PROTECTED HEALTH INFORMATION (PHI) ACCESS: RESTRICTED- For purposes of HIPAA Compliance there are 4 workforce categories, which define the level of access to PHI that is granted to the incumbent. This position is classified under ADMINISTRATIVE STAFF and therefore granted RESTRICTED access- to be defined according to the purpose for which use or disclosure is intended.EDUCATION/EXPERIENCE:Minimum Requirements: Bachelor’s degree in a healthcare-related field required.Minimum of two (2) years of experience working with healthcare information systems.Experience in technology, information systems, healthcare IT, or a related technical field.Knowledge of electronic health record (EHR) systems required; experience with Epic applications strongly preferred.KNOWLEDGE, SKILLS AND ABILITIES: Possess ability to rationally make decisions. Demonstrate exceptional interpersonal, organizational and planning skills. Possess excellent verbal and written communication skills and the ability to provide end-user training. The position requires Ambulatory and Healthy Planet build experience.CERTIFICATION, LICENSES, REGISTRATIONS: Epic certification(s) required or must be obtained within one (1) year of employment. Project management certification and/or active clinical licensure are strongly preferred. Candidates must demonstrate the ability to successfully complete and maintain required certifications relevant to the position.PHYSICAL/MENTAL DEMANDS:Requires working under stressful conditions or working irregular hours due to unpredictable and sometimes deadline oriented situations, such as computer malfunction.Requires frequent standing, sitting, bending, stooping or stretching.Work requires attention to detail. Must be accurate in all functions.Must be able to communicate, written and orally, information to systems vendors and users.Requires eye-hand coordination and manual dexterity in operating computer equipment.