[Hiring] VIP Account Manager Team Lead @Growe

Growe; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a remote VIP Account Manager Team Lead to enhance customer experience and engagement. In this pivotal role, you'll lead a dynamic team, develop strategies for VIP acquisition, and analyze performance data to drive results. If you have a passion for building strong relationships and possess strong analytical skills, this opportunity is perfect for you. Join a forward-thinking organization that values teamwork and adaptability, and be part of a culture that embraces change as a pathway to success.

Qualifications

• 3+ years in VIP management or a similar role.
• Experience in Account Management, preferably in the iGaming industry.

Responsibilities

• Lead the VIP team and mentor Account Managers to meet performance goals.
• Develop strategies to enhance VIP customer experience and engagement.
• Monitor VIP data, identifying trends and areas for improvement.

Skills

VIP Management

Analytical Skills

Team Management

Customer Relationship Management

Problem-Solving Skills

Job description

Apr 29, 2025 - Growe is hiring a remote VIP Account Manager Team Lead. Location: Worldwide.

Growe welcomes those who are excited to:

1. Lead the VIP team, supervise and mentor Account Managers, ensuring they meet performance goals;

2. Develop and execute VIP strategies to enhance VIP customer experience and engagement;

3. Monitor and analyze VIP data, identifying trends, opportunities, and areas for improvement;

4. Build strong relationships and address VIP needs promptly;

5. Collaborate with other departments to ensure a seamless VIP experience;

6. Develop and implement strategies to increase VIP acquisition;

7. Assist the Head of VIP with planning outbound campaigns, reporting on ROI, and guiding KPIs;

8. Track team effectiveness, communicate key information, and provide feedback on trends;

9. Maintain regular client contact to ensure quality of work and performance;

10. Set performance goals, conduct monthly reviews, perform QAs, and participate in hiring processes;

11. Motivate the team, provide constructive feedback, and foster positive team dynamics.

We need your professional experience:

• 3+ years in VIP management or a similar role;

• Experience in EU Markets;

• Team management experience;

• Strong analytical skills;

• Experience in Account Management or Customer Relationship roles, preferably in the iGaming industry;

• Understanding of the iGaming and Sports betting markets and related KPIs.

We appreciate if you have these personal features:

• Highly organized with excellent attention to detail;

• Excellent communication and interpersonal skills;

• Problem-solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.